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Bajaj Finance

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4.0

based on 6.7k Reviews

Video summary

4784 Bajaj Finance Jobs

National Manager - Debt Management Servi...

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

8-10 years

Lucknow

National Manager - Debt Management Servi...

Bajaj Finance

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Collections Loan Recovery Credit Control Debt Management Debt Recovery

+ 5 more

Job Description

Job Purpose
To assist the organization in collecting outstanding dues for DMS- The Wheels- 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties and Responsibilities
1. Managing Collection Targets
ï‚

Ensure adherence to collection schedules.
ï‚

Attain EMI and penalty collection objectives.
ï‚

Reposition vehicles in cases of defaults.
ï‚

Close cases by securing settlement amounts.
ï‚

Explore diverse customer communication approaches for effective recovery.

2. Vendor Management
ï‚

Appoint collection agencies.
ï‚

Strategize and allocate tasks to agencies.
ï‚

Conduct on-site checks to validate procedural adherence.
ï‚

Ensure prompt payment deposits by Field Officers (FOS).
ï‚

Guarantee timely payments to vendors as per the schedule.
ï‚

Conduct training sessions for agents working with vendors.

3. Executing Recovery Procedures
ï‚

Initiate customer calls for debt recovery.
ï‚

Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
ï‚

Gather customer feedback to improve the collection process.
ï‚

Conduct training sessions to enhance the team's collection skills.

4.Stakeholder Management
ï‚

Conduct regular stakeholder reviews.
ï‚

Align stakeholders with the collection strategy.
ï‚

Realign case priorities based on defined deliverables and objectives.
4.
5. Team Management
ï‚

Participate in recruitment process to identify right talent for various roles in the team
ï‚

Identify high potential talent and provide opportunity to groom them for future roles
ï‚

Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
ï‚

Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions
Following decisions are taken by the role:
ï‚

Appointment of Vendors

Major Challenges
ï‚

Managing assertive customers in default
ï‚

Dealing with deliberate defaulters
ï‚

Sustaining a high team morale

Required Qualifications and Experience
a) Qualifications
ï‚

Graduate in any stream
b) Key skills required

Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers

Experience of managing a team is required

Communication Skills & Stakeholder Management

Good knowledge and connect with legal entities

Leadership qualities

Result Oriented Mindset

Good team player

Motivation skills

Employment Type: Full Time, Permanent

Read full job description

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What people at Bajaj Finance are saying

3.9

Rating based on 4 National Manager reviews

Anonymous · Strategic & Top Management in Pune

Likes

Perks and salary

Salary - Excellent

+4 more

Dislikes

Work life balance

Read 4 National Manager reviews

National Manager salary at Bajaj Finance

reported by 32 employees with 13-23 years exp.

₹35 L/yr - ₹65 L/yr

28% more than the average National Manager Salary in India

View more details

What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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