Senior TechOps Engineer - Production Mid...

    

Job Purpose  
Middleware Admin job purpose is to :
1. Design the Customer facing application flow to get it served efficiently.
2. Plan/design the architecture for application.
3. Monitor the application performance and server compute.
4. Plan and execute the Drills with minimum RTO and RPO.
5. Handle the partner team impart KT and help with designing roaster for the team to follow.
6. Work on migrations and Restoration drills.
7. Work towards maintaining the compliance points across all the environments.
8. Work on formulating backups on respective servers for backup and receovery.
9. Work on Critical P1 issues and trouble shoot the problem and provide the resolutions on priority.
10. Track and maintain the Incident and Change Management Process and adhere to all Governance activities    

Duties and Responsibilities  
A- Minimum required Accountabilities for this role

Project Implementation:

1. Understand the Application requirement/Load from Functional teams and create a design accordingly.
2. Responsible for Installation and configuration of Application Servers on different middleware technology stacks.
3. Configuration to make application accessible over secure protocol.
4. Setup routes for the incoming and outgoing API and application requests flows for the end users
5. Seamlessly Integrate Web and app servers to serve the Customer load and to maintain the performance of the application to the end users.

Troubleshooting:

1. Track the Application/Request Flows.
2. Should be able to guide the customers on their requests and to resolve them efficiently.
3. Understand and implement the switchover and switchback processes as a part of DR/HA drills.
4. Understand and scale the environments based on stats and performance of env over past months/quarter.
Team Handling:
1. Work in continuous sync with the partner team and get the scheduled and BAU tasks done efficiently.
2. Understand the pain areas for team members and align support/KT for the partner team.
3. Handling the Off-Role technical team plan their shifts to have un-interrupted support 24*7.
Continuous Learning:

1. Keep learning new devops tools and try and incorporate the same to streamline the on-going processes.
2. Focus on reducing the manual tasks and automate the tasks to reduce the execution time.    

Key Decisions / Dimensions  

 Technology Stack:Selecting appropriate Technology stack based on requirement and application flow post discussing with Stakeholders/Vendors/Functional teams.

 Customer API Flows :Plan and decide on request flows to minimize the hops and to get optimum results.

 Mentorship :Decide and take call on guiding and planning the training sessions to partner teams to make them perform efficiently and avoid manual mistakes.

 Security and Compliance :Plan for compliance activities implementations based on downtime provided and adhere to infosec requirements.    

Major Challenges  

 Co-ordinating with different application stake holders and support them in onboarding new applications/enhancements and maintain the support throughout.

 To make all application environment Compliance in terms of VAPT and Appsec closures.

 To maintain RPO and RTO during the application environment switches.

 To maintain consistency among the Pre-Prod, Prod and DR environments.

 Try and Maintain 100% uptime for all the Core applications under support.    

Required Qualifications and Experience  
Qualifications:
Minimum qualification required is B.E./B.Tech/BSC-IT with minimum of 4+ Years of experience in Middleware Technologies.


Work Experience

 Should have good analytical and problem-solving skills.

 Should have strong ownership.

 Should have good communication skills.

 Operating Systems:Experience in Windows 2008 R2/2012/2016/2019 Server, & Linux RedHat, CentOS, Debian along with scripting knowledge.

 Installation and configuration of Application Servers [Jboss/WAS/Tomcat].

 Troubleshooting knowledge on Application/Request Flows.

 Knowledge on SSL Configuration and its troubleshooting.

 Setting up Webservers {Apache/IHS/OHS} and its troubleshooting.

 Integration of Webservers to App servers.

 Backup and Recovery:Experience of App Backup and Disaster Recovery methods, with DR drill