Customer Support Executive

The Customer Support Executive will be responsible for establishing the Bag2Bag Hotels Homes brand as a customer-centric entity where customer happiness comes before everything. Achieving this will be the most critical factor in the success story of Bag2Bag Hotels Homes.

• Customer Management: Addressing the queries of customers or partner hotels over call email and providing the required support.
• Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth check-in experience for the customers.
• Escalations Management: Resolving any customer grievances and managing the escalations promptly appropriately to win back the trust of the customers.
• Relationship Management: Monitoring analyzing the performance of partner hotels and managing healthy relationships with the partner hotels to maximize revenue from them.
• Support Services: Providing support in other functions as per the need such as onboarding the partner hotels to Bag2Bag Hotels Homes platform, providing research analysis support to product, marketing, business development other teams as required to drive growth.

• Excellent communication skills with a strong ability to empathize with people.
• Passion for operations and customer management.
• Have an eye for detail.
• Multi-tasking ability.
• Ability to calmly and quickly manage stressful situations.
• 2-3 years of experience.
• Candidates shall be available to work on shifts.
• Candidates should be fluent in English, Hindi and other regional languages.
• Professional from all the programs are eligible to apply. Preferable undergraduates from a BBA background with specialization in Travel Hospitality