Backbase - Project Manager (5-10 yrs)

The Job :

- As a Project Manager you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

- Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job:

- Backbase is a fast growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders. You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you:

Fundamentals:

- 5-8 years experience;

- Can demonstrate experience in financial sector;

- Can demonstrate experience in startup/scaleup environment;

- Managed a programme;

- Agile coach experience is beneficial.

Use of Tools and Methods:

- Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools, and leads tutorials on best practices for using software tools;

- Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.

Financial Management:

- Able to create tools and processes around internal and external reporting;

- Able to support strategy discussions based on reported data;

- Able to address issues based on data;

- Ensures effectiveness of the project (productivity/billability for company)

Client Management:

- Able to spot business development opportunities and involve relevant people

- Able to design and facilitate client workshops

- Able to spot potential issues and minimize the impact by effective management

- Able to handle large transformation programme within one customer

- Able to work with senior stakeholders to define long term programme strategy

Project Team Management (internal):

- Effectively manages project team and resolves issues

- Takes initiative to identify potential resources before liaising with resourcing team

- Trains team members in scrum methodology

- Manages multiple teams in a large programme or multiple projects

Change Management:

- Is comfortable with ambiguity and rapidly changing environment;

- Able to influence and drive change;

- Can identify potential changes as risks before they occur;

- Able to mitigate the impact of changes and replan accordingly;

- Able to improve the change process.

Risks and Issues Management - Manages risks and issues on project level and program level