Back Office Supervisor

Reports Directly to: Back Office Assistant Manager

Position Overview:

The Back Office Supervisor will oversee and assist back-office employees in the performance of their job duties.

Primary Responsibilities:

• Manages a team of assigned back office associates and ensures they comply with client requirements through documented procedures, work instructions, and business rules.
• Organizes and oversees the schedules and work of assigned back office associates.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Promptly requests approval from management for necessary staffing adjustments to meet daily productivity goals.
• Reviews work outputs by associates.
• Ensures that associates are informed about changes to company products and services.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares monthly reports summarizing the assigned back office teams performance.
• Identifies opportunities to update or improve back office procedures and makes recommendations to the Back Office Manager or other appropriate staff.
• Hires entry-level back office associates.
• Performs other related duties as assigned.

Minimum Qualifications:

• Education Requirements:
• High School Diploma or equivalent
• Bachelors degree preferred
• Field Experience:
• At least 2 years of back office field experience.
• Position Experience:
• At least 1 year of experience in a supervisory role.

If interested please share profiles to Jetal.Solanki@datamark.net

Interview Address

Thane One,201,
DIL Complex,
Thane West-400610
T:022-61484000

Contact Person - Jetal Solanki