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Engaged Employer

Axis Max Life Insurance

Compare

4.1

based on 5.3k Reviews

264 Axis Max Life Insurance Jobs

Assistant Manager - Customer Engagement

Max Life Insurance Company Limited

4.1

based on 5.3k Reviews

2-3 years

Cuttack

1 vacancy

Assistant Manager - Customer Engagement

Axis Max Life Insurance

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Excel Accounting Clinical Data Management Cash Management Services Facility Management ECS

+ 3 more

Job Description

Key Responsibilities

Processing of New Business Qu e r i es

Discrepancy Management - FOP s

WIP Management

Handling Field Ops Queries & Complaints

Processing of cheques / cash / credit card

Poll Coll clearance

Petty Cash Management

Vendor Management

Statutory and Facility Management

Agency Contract - Existing agents

Adherence to all regulatory requirements

Processing of customer request - POS

Sales to Service & Recruitement.

Persistency -13 th and 25 th Month

Customer Retention and Revenue

Measure of Success

Applied to Paid ratio > 94 %
Reduction in discrepancy rate
Resolution of GO actionable with TAT
Customer / Distribution satisfaction score +3.5
100% in Day 1
Creation of PCV on a real time basis with replenishment on 40% balance
Timely processing of bills and effective cost management
Adhere to the laid down process and guidelines

Timely processing of docs within 2 days of receip t

Agent Query and Code followup
Processing the agent reimbursement as per guidelines and accurately
POS accuracy at 97% and Decline at 3%
Collection of 13+25 Month >89%
Surrender/Retention>70%,ECS Retention>30%

Desired qualifications and experience

Must have a minimum of 2-3 years experience of which atleast 2 yrs in customer service / operations / Finance

ELIGIBILITY

Candidates who have a performance rating of G2M2 & have completed 12 months in the current role
Candidates who have a performance rating of G3M3 & have completed 18 months in the current role

FOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3

Knowledge and skills required

Ability to work in a fast paced environment

Strong people skills

Good co-ordination skills

Data management on Excel should be good

Accounting Knowledge

Customer Centric

Employment Type: Full Time, Permanent

Read full job description

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What people at Axis Max Life Insurance are saying

Customer Engagement Manager salary at Axis Max Life Insurance

reported by 1 employee with 14 years exp.

₹4.5 L/yr - ₹5.7 L/yr

52% less than the average Customer Engagement Manager Salary in India

View more details

What Axis Max Life Insurance employees are saying about work life

based on 5.3k employees

52%

46%

54%

99%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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22hr ago·via naukri.com

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Assistant Manager - Customer Engagement

Max Life Insurance Company Limited

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Customer Engagement Manager salary at Axis Max Life Insurance

What Axis Max Life Insurance employees are saying about work life

Axis Max Life Insurance Benefits

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