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40 Avnet Jobs
Customer Service representative III
Avnet
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
Principal Responsibilities:
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
- May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications:
- Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
- Completes complex assignments requiring significant judgment, initiative and problem solving skills.
- Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
- Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
- Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.
Work Experience:
- Typically requires a minimum of five years of related experience.
Education and Certification(s):
- High School Diploma or equivalent
Distinguishing Characteristics:
- Must have computer, email, phone, communication and problem solving skills.
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.
Employment Type: Full Time, Permanent
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What people at Avnet are saying
Customer Service Representative 2 salary at Avnet
reported by
1
employee
with 4
years exp.
₹5.4
L/yr - ₹6.9
L/yr
33%
more
than the average Customer Service Representative 2 Salary in India
View more details
What Avnet employees are saying about work life
based on 37 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Avnet Benefits
View more benefits
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