Front Desk Executive

Experience : Min 2-3 years of similar experience

Qualification : Any Graduation

Job Purpose : The principal responsibility of the Executive Front Office is to Management of the front desk.

Roles:

• Welcoming and greeting the guests
• In- charge of all front desk operations
• Knowledge of call transferring, screening directing calls, good sense of holding customer on the phone and receiving the supply at the front end of the office.
• Transferring calls to various departments
• Responsible for dispatching couriers/mails and keeping a record of them
• Coordination of ID and other visitor s cards
• Distributing inwards documents received
• Responsible for payments of bills
• Responsible for booking of travel and hotels for the company as and when required
• In charge of faxing documents to various locations on a timely manner
• Maintaining regular reports such as office invoices, telephone bills, statements of bill submission to accounts dept. etc.
• In charge of handling stationery items as per the requirement of various stores, branch office and head office.
• Responsibility of keeping reception area neat, clean tidy. Awareness of staff movements
• Preparing and sending e-mails, drafting/preparing letters/documents, and generating clerical data.
• Uploading the notice board and coordinating for the repair of office equipment s as and when required.
• Other important work as and when required by the reporting manager

Responsibilities:

• Responsible to keep front office area free and clean. Awareness of movements
• Attending all the incoming calls, responding to them, and transferring the call to the appropriate department.
• Greeting and attending the visitors at the office
• Maintenance of important documents, files, and records in an organized manner.
• Providing assistance to the administration department.
• Keeping all the stationary, first aid medicine, housekeeping items in the organization up to date and order for fresh stock. Registers maintenance for that
• Responsible for supervising the housekeeping personnel and office boys, ensuring that they are attentive.
• Responsible for conferring and coordinating with other departments
• Handle petty cash
• Making vendor payment online
• Dispatching the outgoing couriers and share the tracking numbers to the respective persons

Skills Required:

• Interpersonal skills - Good in communication in local language with English, Hindi and local languages. Pleasant in interaction with the guests an important skill for the said post
• Multitasking - handling phones, dealing with visitors, and responding to staff requests requires the ability to juggle a variety of things at the same time
• Knowledge in Computer - should have adequate knowledge in MS Office with Outlook to ensure the daily routine work can be done easily.
• Knowledge of local language