Senior Engineer Quality

Role & responsibilities

• Experience in EMS industry specifically back-end operation and customer complaint handling.
• Responsible for verifying product compliance and approving shipments on time, every time.
• Experience in back-end operation such as integration, box build assembly, testing, programming, packing, OQA.
• Should able to handle a team of 15.
• Managing first time/Hourly approval of in process and finished parts.
• Should Manage Process audit, Product audit and other customer specific Validation and audit such as UL and Intertek.
• Actively participate in internal meeting towards solving the issues in assembly/Manufacturing line.
• Conducting Quality review meeting with internal stakeholders and drive for corrective/preventive actions.
• Drive for zero defect culture.
• Review of performance measures and report to management.
• Bringing new ideas to table and drive for continual improvement.
• To identify the training needs of all personnel working in the departments.
• Ensure compliance with customer requirements, Quality Policy, Company Standards, Regulatory and external standards.
• To Promoting the use of the process approach and risk-based thinking.
• Customer complaint Handling : Empathize complaint from customer end and Analyse.
• Conducting internal CFT meeting and arrive corrective/preventive actions.
• Ensure that Corrective Actions are implemented and no recurrence.
• Single point contact for communication with customer related to complaints.
• Handling RMA- Issuing RMA, analyse, communicate report to customer and follow for closure.
• Monitoring RMA receipt and control of various customer.
• Facing all kinds of audits such as Internal, external and customer audits.
• Providing data for rejections and cost of poor quality to management.
• Customer score card analysis and drive for improvement.
• Provide support in Root Cause Analysis and Corrective actions on Quality issues at all stages of manufacturing.
• Excellent communication and liaison skills.
• Expertise in 7QC Tools, PPAP, PFMEA, CP, MSA, APQP, SPC, PFD.
• Customer monthly yield report preparation and submission.
• Should ready to travel across India/Abroad to meet customer/supplier.
• knowledge of the technical aspects of manufacturing and Engineering.
• Knowledge in standards: IPC600, IPC610, IPC620, ISO9001, IATF 16949.
• Knowledge in plastics, Metal, Magnetics, and powder coating, Cable harness and box build assemblies.