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50 Automatic Data Processing (ADP) Jobs
ES Canada BPO WFN Payroll 158121
Automatic Data Processing (ADP)
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
BRIEF DESCRIPTION OF ROLE
In ES Canada Majors Client Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Team is responsible for Inbound and Chat Support for Canada Majors clients, providing support on ADP Canada products and Canadian legislation for English clients
In ES Canada Majors Client Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.
Team is responsible for Inbound and Chat Support for Canada Majors clients, providing support on ADP Canada products and Canadian legislation for English clients
BASIC REQUIREMENTS
- Bachelors degree required (or equivalent in post-secondary education and experience). Preferably in business and/or human resources management.
- Practical experience with Payroll and HR software applications, software configuration and client systems to be able to provide Tier 1 customer support for client queries on Payroll
- Basic understanding of payroll processing workflow from input to delivery of the payroll. Completion of Payroll Fundamentals, and Payroll Compliance Legislation as well as sound knowledge of Best Payroll Practices an asset
- Practical knowledge and/or understanding of Human Resources/Talent Management/HR Management Systems an asset.
- Proficiency in English (verbal and written).
- Balances multiple client commitments against new requests in a fast paced, dynamic, environment.
- Ability to work independently as well as in a team environment while demonstrating resourcefulness in the use of available tools and support resources
- Active listening skills and high impact oral and written communications skills to effectively receive, interpret and disseminate information in a manner that is clear and concise.
- Professional and polished telephone manner.
- Strong numeric skills. Demonstrated analytical ability and judgement; able to see and solve problems holistically, sometimes with limited information.
- Extensive customer service experience with proven skills in conflict resolution.
TECHNICAL SKILLS (Below skills would be a huge PLUS)
Technically savvy with the ability to systematically instruct clients on the use of ADP products and systems. Proficient with MS Office (Word, Excel, PowerPoint & Outlook).
Familiarity with Remote software
Understanding of Windows Explorer, internet browser settings and system troubleshooting
Employment Type: Full Time, Permanent
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What people at Automatic Data Processing (ADP) are saying
What Automatic Data Processing (ADP) employees are saying about work life
based on 3k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Automatic Data Processing (ADP) Benefits
Submitted by Company
Corporate discounts PAID volunteer time off Associate recognition Annual flu immunization program Home & auto insurance programs
Submitted by Employees
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