Premium Employer
i
This company page is being actively managed by
Aurigo Team. If you also belong to the team, you
can get access from
here
Aurigo
Compare
All Filters
19 Aurigo Jobs
Software Support Analyst 2
4-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Software Support Analyst 2
Aurigo
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Review and analyze customer tickets, respond to the tickets appropriately in a timely manner
Classify the tickets as per the priority definitions
Provide resolutions for critical issues logged by customers either by yourself or by working with customer owner from sustenance team in minimum turnaround time
Work with appropriate customer owners to resolve the non-critical issues with the customer owners from sustenance
Ensure the ticket is updated with all the details required for the developers to resolve the issue
Communicate effectively with the customer on the status of tickets, expected turn around time etc
Identify and report all change requests to sustenance management
Make sure SLAs are met on all tickets, escalate if the SLAs are at risk
Effective reporting of the tickets received
Requirements:
Bachelor s degree in engineering or related fields
Solid understanding of Microsoft technology and its application in enterprise environments
Microsoft VSTS
Microsoft
Net, C#
Net, C#
Microsoft SQL
Knowledge of client-side scripting (JavaScript) will be an added advantage
Outstanding verbal, presentation, and written communication skills
Flexibility to work in night shifts
Ability to determine and distinguish user requests from true business needs
Excellent problem-solving skills, with a demonstrated ability to identify and solve problems
Competencies
Employment Type: Full Time, Permanent
Read full job descriptionAurigo Interview Questions & Tips
Prepare for Aurigo roles with real interview advice
People are getting interviews at Aurigo through
People are getting interviews through
(based on 8 Aurigo interviews)
Campus Placement
Job Portal
25%
25%
50% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Aurigo are saying
Software Support Analyst salary at Aurigo
reported by
5
employees
with 1-5
years exp.
₹8.2
L/yr - ₹12
L/yr
8%
more
than the average Software Support Analyst Salary in India
View more details
What Aurigo employees are saying about work life
based on 523 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Aurigo Benefits
Submitted by Company
Training Platforms Career Development Fun & Engagement Leave Policy
Submitted by Employees
View more benefits 
Compare Aurigo with
Ramco Systems
Compare
Zoho
Compare
TCS
Compare
Infosys
Compare
Wipro
Compare
Tech Mahindra
Compare
HCLTech
Compare
LTIMindtree
Compare
Persistent Systems
Compare
Prime Focus Technologies
Compare
Yodlee
Compare
ZIGRAM
Compare
Algonomy
Compare
Bravura Solutions
Compare
Fingent
Compare
Paramatrix Technologies
Compare
RGBSI
Compare
TEOCO Software
Compare
ValGenesis
Compare
Annet Technologies
Compare
Similar Jobs for you
Aurigo Bangalore / Bengaluru Office Locations
Bangalore / Bengaluru, Karnataka Office
IndiQube Ashford, No. 9,
80 feet road, Industrial layout,
3rd Block, Koramangala,
Bengaluru–560034
Bangalore / Bengaluru, Karnataka
560034
560034
Bangalore / Bengaluru, Karnataka Office
IndiQube Octagon, 1st and
2nd floor, No. 643, 80 Feet Rd,
4th Block, Koramangala,
Bengaluru-560034
Bangalore / Bengaluru, Karnataka
560033
560033
Share an Interview