3 AUGIE Jobs

• Directs an e commerce sale and overall sales of the Company force to achieve sales and profit goals
• Design and implement a strategic business plan that expands company's customer base and ensure its strong presence
• Presents sales, revenue and expenses reports and realistic forecasts to the management team
• Managing and executing promotional campaigns.
• Providing analysis and reporting on metrics such as weekly / monthly sales by department, new product sell-through and offer code performance
• Designs and recommends online sales programs and sets short- and long-term online/offline sales strategies.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Coordinate and achieve sales objectives for assigned Target audience by brand and pack on a daily basis.
• Recruiting, Managing and Developing Team Keeping them motivated by providing guidance monitoring performance.
• Drive Relationship with customers through the team of Market growth representative and Account Developers to ensure sustained business.
• Providing insights on customer shopping trends to support assortment selection and identify assortment gaps
• Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
• Working closely with demand planning and warehousing teams in order to ensure smooth order fulfillment
• Have a decent understanding of how an ecommerce online transactions work
• Manage merchandising and product changes on website
• Collate and monitor key metrics on traffic, engagement sales
• Managing product inventory, maintaining inward outward etc.
• Compiling daily sales data as per payment gateway and platform backend
• Identify manage web platform related aspects with designer and developer
• Reconciliation of logistics, delivery payments processed
• Coordinating with digital marketing and social media agencies as required
• Catalogue and listing uploading of the products on e-commerce website
• Ensure Customer Invoicing is being processed seamlessly

Return Policy Management

• Handling all customer queries on the website
• Coordinate with logistics partner and manage delivery SLAs (service-level agreement i.e., level of service expected by a customer from a supplier) and returns

Operational:

• Highly ambitious and high hunger for success; Strong motivation; Ability to prioritize and multi- task; Ability to quickly identify and provide resolution on issues
• Continuous travel within the designated area at 80% Travel in a month

People Development

• Carry out on job trainings with sales executives to improve sales target achieving skills
• To motivate the team to deliver more than their belief

Customer Services

• Communicating with customers regarding product quality enrichment and new product development
• Boosting new product sales by addressing customer need and issues through continues rapport building
• Evaluate and monitor customer complaints review the feedback of all concern and take corrective steps

Preferably

• Proven ability to drive the sales process from plan to close
• Strong business sense and E-Commerce, Pet Industry, FMCG industry expertise
• Prior experience in a similar role. Experience within digital marketing is a plus.
• Excellent mentoring, coaching and people management skills
• Zoophilist is an added advantage.

Skills:

• Sales Distribution knowledge preferably with Pet Industry, E-Commerce Industry, FMCG industry exposure basic understanding of Digital Marketing.