Tele Sales - Voice Process

Roles and Responsibilities

• Attend calls & emails to provide the response to inquiries
• Provide consistent support to the callers and clients
• Follow-up the potential inquiries and conversion
• Responsible for the conversion of the inquiries
• Organize the site visit to the potential inquiries/positive clients
• Co-ordination with all service providers and partners
• Smooth relationship with all departments in ATHULYA
• Ensure the TAT responds to the queries
• Promote the services to the new clients and ensure the conversions
• Complete back-end support to all the internal and external team members
• Maintain the relationship with other stakeholders of the services like labs, pharmacy, ambulance, other consultants, physio clinics, transport organizers, and ambulance providers
• Co-ordination with the patient completely from end-to-end services during their visits.