AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
Microland
Compare
All Filters
12 Microland Associate Manager Jobs
Associate Manager - Cybersecurity (SO1)
3-5 years
Bangalore / Bengaluru
1 vacancy
Associate Manager - Cybersecurity (SO1)
Microland
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters
Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc
Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks
Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement
Education Qualification :
Any Graduate (Engineering / Science)
Certification Mandatory / Desirable :
Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201
Delivery Skills:
1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue.
2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
4. Process Compliance:
- Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process
- Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer
- Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined)
- Ensure tickets are closed post user or customer communication
- Constantly track tickets for SLA adherence and escalate on deviations as defined in the process
Employment Type: Full Time, Permanent
Read full job descriptionMicroland Interview Questions & Tips
Prepare for Microland Associate Manager roles with real interview advice
What Associate Manager at Microland are saying
Rating based on 10 Associate Manager
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Easy to connect with leadership for any ideas and discussion.
- Salary - Excellent
Nothing as such
Associate Manager salary at Microland
What Microland employees are saying about work life
Microland Benefits
View more benefits
Compare Microland with
ITC Infotech
3i Infotech
Sify Technologies
Newgen Software Technologies
NeoSOFT
Clover Infotech
Sonata Software
Happiest Minds Technologies
Prodapt
Mastek
Lumina Datamatics
Test Yantra Software Solutions
Comviva Technology
KGISL
RAMTeCH Software Solutions
Maveric Systems
Wipro Digital
Polaris Consulting
Ugam Solution
Nihilent
Similar Jobs for you
Microland Bangalore / Bengaluru Office Location
Karnataka 560103
Associate Manager - Digital Applications (AA3)
5-10 Yrs
Bangalore / Bengaluru
