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Wipro
8 Wipro Associate Jobs
Associate
Wipro
posted 20d ago
Flexible timing
Role Purpose
The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction
Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Project Manager
For governance and client relationship management
On-site project team
To resolve the complex problem/ issues at the site
Lead/ Sr. Administrator
Guide the administrators with the complex problems
External
Client
Resolving the tickets/ queries and servicing them
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Deliver / No. / Performance Parameter / Measure -
1. 100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
2. L&P Policy Acquisition & Servicing
Employment Type: Full Time, Permanent
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Good place to work. Good for fresher and job security
Salary is the issue over here if you are expecting good salary dont come here. If you have sacrificed everything in your life then you can come here to much work pressure but when it come to salary they will give you penny and will earn from you lakhs. This organisation know how to suck blood
Read 1.9k reviews0-1 Yrs
₹ 2.25 - 4L/yr
Mumbai