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3 Fidelity International Associate Jobs

FTC ASSOCIATE - RE REG & TRANSFERS - GPS DELIVERY RE-REG & TRANSFERS

1-3 years

₹ 3.2 - 6.5L/yr (AmbitionBox estimate)

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Gurgaon / Gurugram

FTC ASSOCIATE - RE REG & TRANSFERS - GPS DELIVERY RE-REG & TRANSFERS

Fidelity International

posted 1d ago

Job Description

Title FTC ASSOCIATE - RE REG TRANSFERS - GPS DELIVERY RE-REG TRANSFERS GGN

Department Rereg Transfers

Reports To Team Lead/Assistant Manager

Level 1

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved thisBy working together - and supporting each other - all over the world. So, join our Rereg Transfers team and feel like youre part of something bigger.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

The India Retail Operations team is responsible for tending to all investment matters relating to UK Continental Europe clients.

Their roles include carrying out all instructions to invest, switch and redeem money accurately, swiftly and in full accordance with Fidelity's stringent regulatory requirements; and always working hard to provide excellent and efficient customer service to improve the Fidelity name. The function also caters to Reregistration and Transfers of units and cash. The team must ensure that the daily SLAs are met which may otherwise result into PL and reputational impact for Fidelity. The team works on AAA related activities placing deals for the clients investing in the onshore product range.

About your role

  • Monitor and achieve service levels and ensure team completes operational tasks in accordance with defined procedures.
  • Monitor teams performance viz. quality metrics, productivity, utilisation etc. Report on them along with performing periodic analysis.
  • Drive first time right culture within the team and work closely with other teams to understand gaps and take timely actions.
  • Identify and explain the dependencies between various teams and understand both downstream upstream impact of the process!
  • Processing the instructions e2e helping the client with their journey
  • Understands and proactively mitigates the impact of risk.
  • Drive deliver process improvements in response to customer feedback trends, process gaps issues.
  • Should be able to manage process escalations on their own.
  • Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy
  • Strong attention to detail and excellent communication skills
  • Self motivated and flexible with the ability to work in offshore shifts.
  • Work towards achieving the relevant competency model for the role.
  • Flexible to handle any ad-hoc business requirements.
  • Proactive approach to problem solving and service improvement.

About you

  • Should possess good understanding on Fidelity's services and products or should have Industry and competitor knowledge and how the same impacts the customer.
  • A team player at both Management Team levels with a positive approach to change management
  • Should be competent to process seamless client e2e journey raise any challenges.
  • Strong communicator, able to represent the team effectively at all levels.
  • Have the ability to analyse data confidently, identify trends and potential areas of concern.
  • Possess sound understanding of Risks, control, and regulatory aspect of the process.

Employment Type: Full Time, Permanent

Read full job description

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What Associate at Fidelity International are saying

3.8
 Rating based on 25 Associate reviews

Likes

Great company with many benefits

  • Salary - Good
  • +4 more
Dislikes

Work culture depends on the team and manager you go under.

Read 25 Associate reviews

Associate salary at Fidelity International

reported by 185 employees
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₹3 L/yr - ₹7 L/yr
33% less than the average Associate Salary in India
View more details

What Fidelity International employees are saying about work life

based on 577 employees
78%
94%
79%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Fidelity International Benefits

Submitted by Company
We’ll help you find the perfect balance
We’re welcoming
We’re flexible
Submitted by Employees
Free Transport
Free Food
Work From Home
Cafeteria
Health Insurance
Soft Skill Training +6 more
View more benefits

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Fidelity International Gurgaon / Gurugram Office Location

View all
Gurgaon/Gurugram, Haryana Office
FIL India Business and Research Services Private Limited, Building No. 9, Candor TechSpace, Sector- 48, Gurugram, Haryana Gurgaon/Gurugram, Haryana
122018

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