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2 Bosch Associate Jobs

Process_Associate

Bosch

posted 2d ago

Job Role Insights

Flexible timing

Job Description

Roles & Responsibilities :
Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.

The individual must possess basic skills / abilities to perform the essential functions.

Responsibilities:Provide Level 1 and Level 2support for tools/applications and co-ordinate with stakeholders until closure

Obtain and evaluate all relevant data to handle complaints and enquiries

Monitor and Dispatch incidents/tickets to the right technical solution group

Efficiently resolve complaints to completion and achieve customer satisfaction

Complete call notes and reports as necessary and update them in the CRM

Report creation using MS office tools

Record details of comments, enquiries, complaints, and actions taken

Manage administration, communication and coordination with internal departments

Flexible and willing to work in shifts - 24/7 helpdesk environment

Qualifications1 Year - 3 years of recent work experience in handling tickets and supporting any tools/applications

Exposure and understanding of ITIL concepts

Good working knowledge of MS Office tools

MS Excel - Advanced

MS PowerPoint - Advanced

Multi-Lingual ability is a must

English: Excellent verbal and written communication skill

Knowledge of regional languages like Kannada/ Tamil / Telugu/Malayalam is nice to have

Willing to work in rotational shifts


Employment Type: Full Time, Permanent

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What Associate at Bosch are saying

4.9
 Rating based on 19 Associate reviews

Likes

Training and Team members are excellent

  • Salary - Excellent
  • +6 more
Dislikes

I didn’t dislike working at bosch

Read 19 Associate reviews

Associate salary at Bosch

reported by 72 employees with 1-17 years exp.
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₹1.2 L/yr - ₹9 L/yr
36% less than the average Associate Salary in India
View more details

What Bosch employees are saying about work life

based on 3.9k employees
67%
58%
42%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Bosch Benefits

Submitted by Company
free snacks
Maternity & Paternity Leave
Submitted by Employees
Free Food
Job Training
Soft Skill Training
Health Insurance
Team Outings
Cafeteria +6 more
View more benefits

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Bosch Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Headquarter
358/1, Hosur Rd, Ayappa Garden, Adugodi Bengaluru
Karnataka 560030
Bengaluru Office
Robert Bosch Engineering and Business Solutions Limited, Campus 3A EcoSpace Varthur Hobli Sarjapura, Service Road, Adarsh Palm Retreat, Bellandur Bengaluru
Karnataka 560103

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