Associate-NA-Market Source Sourcing

• Troubleshoot and Monitor requisition flow
• Monitoring performance of internal teams based on contractual KPIs and SLAs
• Customer communication and Relationship Management: Drive customer satisfaction by building trust and developing strong relationships.
• Source product at supplier if required
• Internal communication
• Support and escalation of Product Master Data and pricing
• Targets: Meet/exceed regional SLA based on contractual agreement
• Planning/Forecasting: Plan, forecast and achieve objectives and Key Performance Indicators
• Proactively seeking ways to improve efficiency: Pro-active participation in technical enhancement, developing strategies to constantly improve team performancePerforms other duties as assigned

QUALIFICATIONS (Education/Training, Experience and Certifications)

• Academic: Bachelor's degree, business administration or scientific background
• Experience: 0-5 years of experience in a fast paced, customer focused environment, industry experience, procurement, sourcing business experience and business management
• Experienced in serving key accounts customers (direct customer contact)
• Certifications: business administration and/or Science degree
• Language Requirement: Fluent in English and 1 of the regional languages

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES (Those necessary to achieve conformity of products and services)

• A clear ability to manage customer interactions professionally by demonstrating excellent listening and organizational skills, and by using probing questions and reflective language to engage customers and build trust.

• Ability to work independently and successfully manage time and regional responsibilities
• Ability to handle difficult situations effectively
• Highly customer focused as well as proactive and team focused
• Outstanding interpersonal skills with the ability to comfortably interact with various internal stakeholders (Service centers and local teams)
• High sense of responsibility and ownership
• Eager to learn and consistently improve their knowledge
• A natural desire to share knowledge and work with the wider VWR Network
• Strive for process excellence
• Able to work in multi-culture and multi-company environments
• Commits to agreed actions on agreed timelines with customers

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

• Refer to the common language guide and additionally include specifics for this role. Always keep reference. The Risk and Environmental Assessment for this role is to be found in the Management system on the Intranet.
• The above statements are generic and intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. In selected cases, if required, the Job Descriptions may be adjusted to meet local requirements.