Cyber Security Device Management - Associate Engineer - Fresher

Job Description

This Role will be responsible for managing firewalls and network security devices for multiple clients which involves

• Plan, prepare and implement firewall, network security devices change and incidents that are requested by clients as per the Change Management framework defined by the company.
• Troubleshooting and resolving security, service and devices related incidents, and provide RCAs whenever required as per Incident Management framework defined by company.
• Deploy, and configuration different network solutions as per the client requirements.
• Maintain and complete assigned tickets related to network issues, ensuring regular ticket updates and client communication as per the defined SLAs.
• Prepare daily/weekly/monthly reports as per client requirements.
• Participate in network lifecycle management for upgrades, hardware refreshes and any architectural updates as required.
• Ability to work in 24x7 environment with given responsibilities.
• Excellent communication skills are required for daily security operations.

Responsibilities

• Ability to work independently and confidently on single or multiple projects
• Data centre and client network security operations and management for NGFW (Palo Alto/Checkpoint/Fortinet/Cisco ASA/Juniper etc.) security devices.
• Successful application and operations of technologies such as IPS/IDS/UTM, Cloud Network and Infrastructure with troubleshooting and management.
• Mentor and shadow Associates/Freshers.
• Create and plan documentations, RFCs, SOPs as required by the team.
• Ability to use and configure availability monitoring tools such as Nagios/PRTG/SolarWinds/Algosec etc.
• Coordinate and communicate with client team, Internal business units and vendors for change implementation for required product support.
• Timely escalations to senior resource to maintain SLAs and optimum customer experience. It is expected to perform all the relevant troubleshooting before any escalations.
• Assist and aid team members with required work and assigned tasks.

Essential Skills

• Hands on experience (Configuration and troubleshooting) on any 2 or more firewall vendors like Cisco ASA, Juniper, Palo Alto, FortiGate, Checkpoint.
• In-depth knowledge of OSI Layers, Internet Protocol, TCP/IP, NAT, and basic network concepts.
• Technically strong in troubleshooting and resolving any incidents (Standard network issues, Layer 7/network security related issues) with methodical approach.
• Excellent problem solving, analytical & communication skills.
• Ability to work independently and confidently.
• Strong communication skills to achieve effective interaction with clients, team-members, and management.
• Ability to configure and troubleshoot on Remote access VPN, site-to-site VPN, Clientless VPN related issues
• Good in Microsoft Visio & Microsoft Office Suite skills.
• Must be able to own the responsibility of product and services (In-house and Client) in networks and security devices Management

Additional Desired Skills

• Strong interpersonal and presentation skills
• Ability to work with minimal levels of supervision or oversight
• Adherence to security policies
• Willingness to provide availability and support by understanding the criticality and responsibility of the business needs.

Education Requirements & Experience

• Experience - Fresher
• Education: BE-Computer Science/IT OR MCA OR University degree equivalent
• Certification – CCNA/CCSA/NSE, CheckPoint/Palo Alto/Cisco (ASA, RnS, Security)/ Fortinet/ Juniper Certified. (Any one or more is preferred.)