Associate Application Consultant

Associate Application Consultant, Bangalore

Are you interested in software support, and do you enjoy resolving customer issues? We d like to meet you!

At Stibo Systems, people are the key to success. We re looking for new colleagues that can join our Application Support team and helps us achieve our mission of helping customers optimize their business performance.

A career in Application Support offers endless opportunities for progression and learning. You will be part of the global organization where core values are put into life and our products bring success to our customers. says Sujith Shivamurthy, Manager - Application Support.

This is the role and main tasks

As a consultant, you are part of our Application Support team and your passion for providing exceptional product support contributes to our world class level of customer satisfaction. Acting as the first line of support to customers worldwide, you will communicate in an open, helpful, and engaging tone and focus on finding the right solution with each customer.

You will connect with our customers to address questions and resolve issues through a customer ticketing system. Additionally, you will work with various teams to resolve customer issues and serve as an ambassador for our brand. More specifically, you will:

• Handle issues reported by the customers and find the solution to resolve the issues
• Ensure the resolution of medium to high complexity application related issues
• Ensure high degree of customer focus in all the defined activities
• Work closely with different stakeholders/departments to get the timely resolution of customer issues
• Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines
• Prior experience in Support preferably from STEP background

Technologies include

• STEP - An Enterprise multi-domain Master Data Management Software
• JIRA - our customer ticketing system
• Related technologies - Java, Oracle and Cassandra Database, SaaS (AWS, MS Azure)

This is your team

Global Support is the face of Stibo Systems global customer base. We are passionate about customer success and are directly impacting how customers use our products. Working across time zones and regions spanning APAC, EMEA and the Americas, the Support team ensures world-class customer support.

Who are we looking for?

We hope that you

• You have a good attitude and ability to work in a cohesive team culture.
• You are passionate about wanting to help customers to succeed in their business. Moreover, you have:
• Excellent verbal and written communication skills, along with interpersonal skills
• Attention to detail and empathy with customers
• Strong technical, analytical and problem-solving skills
• Investigation and diagnostic skills (be like Sherlock Holmes)
• Flexibility to work in different time zones (shifts) in 24x7 Support matrix