Assistant Showroom Manager

Job Description: Assistant Showroom Manager (Operations)

Position: Assistant Showroom Manager (Operations)
Location: Mumbai
Department: Operations
Reports to: Retail Operations Manager/Sr. Showroom Manager

Job Summary:

The Assistant Showroom Manager (Operations) will support the Sr. Showroom Manager in overseeing the daily operational activities of the showroom. This role is focused on ensuring smooth operations, maintaining showroom standards, managing inventory, and supporting the team to enhance the overall customer experience. Sales responsibilities are not included in this position.

Key Responsibilities:

1. Operational Management:
• Assist in managing the day-to-day operations of the showroom, ensuring compliance with company policies and procedures.
• Oversee showroom opening and closing procedures, ensuring all operational tasks are completed accurately and on time.
2. Inventory Management:
• Monitor and manage inventory levels, ensuring products are well-stocked and displays are visually appealing.
• Coordinate with the warehouse and supply chain teams to replenish stock and manage inventory discrepancies.
3. Showroom Presentation:
• Ensure the showroom is clean, organized, and visually appealing, adhering to company merchandising standards.
• Oversee the setup and maintenance of showroom displays, ensuring they are attractive and well-maintained.
4. Customer Service Support:
• Provide support to the sales team in handling customer inquiries and ensuring a high level of customer service.
• Address any operational issues that may arise during the showrooms operation, ensuring prompt resolution.
5. Documentation and Reporting:
• Maintain accurate records of showroom operations, including inventory counts, staff schedules, and maintenance logs.
• Prepare and submit regular reports on showroom performance, inventory levels, and operational issues to the Showroom Manager.
6. Maintenance and Facilities Management:
• Coordinate with maintenance personnel and vendors to ensure the showroom is well-maintained and all equipment is in working order.
• Handle minor repairs and troubleshooting of showroom equipment and fixtures.
7. Compliance and Safety:
• Ensure compliance with health and safety regulations, maintaining a safe environment for staff and customers.
• Conduct regular safety inspections and address any hazards or safety concerns promptly.

Qualifications:

• Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
• Previous experience in showroom or retail operations is an advantage.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with the team and manage multiple tasks efficiently.
• Proficiency in MS Office and operational management software.