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4.1

based on 5.3k Reviews

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1 Axis Max Life Insurance Assistant Manager Operations Job

Assistant Manager - Operations

Max Life Insurance Company Limited

 · 

4.1

 based on 5.3k Reviews

5-8 years

₹ 3.25 - 3.25L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Assistant Manager - Operations

Axis Max Life Insurance

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Biochemistry Operations Auditing Relationship Management Claims Adjudication

+ 4 more

Job Description

Job Title Manager - Operations
Position
Assistant Manager
No. Of Positions
1
Department
Operations
Function
Operations - Bancassurance
Reporting to
Manager
Band
5A
Location
Bangalore/Chennai
Last date of submission
Key Responsibilities
1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT
  • Daily WIP management (governance calls)
  • Weekly/Fort-nightly Governance calls/Meetings
  • Monthly FWG with Bank and Distribution
  • Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level
2) ESCALATION & QUERY MGMT S ingle point of contact for Broker escalations management (service query / Under writing / claims)
3) TRAINING Train and educate broker team on the various ops process, underwriting guidelines, new initiatives and address FAQs
4) Inter dept. coordination/structural fixes - IT enhancements/ issues, process gaps, MIS customization, reporting requirements of partner
Measure of Success
  • >87% M0 issuance and 94% M2 Issuance
  • 100% Customer Service and complaint resolution within TAT
  • Bank Partner, Customer satisfaction score-top 2 boxes with more than 80%
  • Customer retention and reduction in leakage (less than 6 % pre and post)
  • Trainings to MLI Distribution team on ops processes and policies
  • Meet the renewal / persistency targets
  • Meet the Surrender retention targets
  • Audit ratings of 2 or above in all internal audits
Desired qualifications and experience
  • A Graduate/MBA
  • Experience of 5-8 years plus in operations or customer services in a financial services industry.
Knowledge and skills required
  • Good communication skills
  • Customer centric approach
  • Process documentation and systems approach
  • Previous experience preferably in relationship management and cross functional engagement
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.
Job Title Manager - Operations
Position
Assistant Manager
No. Of Positions
1
Department
Operations
Function
Operations - Bancassurance
Reporting to
Manager
Band
5A
Location
Bangalore/Chennai
Last date of submission
Key Responsibilities
1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT
  • Daily WIP management (governance calls)
  • Weekly/Fort-nightly Governance calls/Meetings
  • Monthly FWG with Bank and Distribution
  • Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level
2) ESCALATION & QUERY MGMT S ingle point of contact for Broker escalations management (service query / Under writing / claims)
3) TRAINING Train and educate broker team on the various ops process, underwriting guidelines, new initiatives and address FAQs
4) Inter dept. coordination/structural fixes - IT enhancements/ issues, process gaps, MIS customization, reporting requirements of partner
Measure of Success
  • >87% M0 issuance and 94% M2 Issuance
  • 100% Customer Service and complaint resolution within TAT
  • Bank Partner, Customer satisfaction score-top 2 boxes with more than 80%
  • Customer retention and reduction in leakage (less than 6 % pre and post)
  • Trainings to MLI Distribution team on ops processes and policies
  • Meet the renewal / persistency targets
  • Meet the Surrender retention targets
  • Audit ratings of 2 or above in all internal audits
Desired qualifications and experience
  • A Graduate/MBA
  • Experience of 5-8 years plus in operations or customer services in a financial services industry.
Knowledge and skills required
  • Good communication skills
  • Customer centric approach
  • Process documentation and systems approach
  • Previous experience preferably in relationship management and cross functional engagement
  • Computer skills in using databases and office management software including spreadsheets/presentation skills.

Employment Type: Full Time, Permanent

Read full job description

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What Assistant Manager Operations at Axis Max Life Insurance are saying

3.5
 Rating based on 17 Assistant Manager Operations reviews

Likes

Salary on time n bonus

  • Salary - Good
    • +2 more
Dislikes

Working on sunday if it is monthend

Read 17 Assistant Manager Operations reviews

Assistant Manager Operations salary at Axis Max Life Insurance

reported by 35 employees with 3-15 years exp.
₹2.5 L/yr - ₹4.9 L/yr
47% less than the average Assistant Manager Operations Salary in India
View more details

What Axis Max Life Insurance employees are saying about work life

based on 5.3k employees
52%
46%
54%
99%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Axis Max Life Insurance Benefits

Job Training
Soft Skill Training
Health Insurance
Work From Home
Team Outings
Education Assistance +6 more
View more benefits

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