Assistant Manager

Team Lead will be responsible for guiding and overseeing a group of team members to achieve departmental goals, deliver high-quality work, and maintain efficient operational performance. This position requires a balance of leadership, technical expertise, and communication skills to ensure that team members are well-supported, motivated, and aligned with organizational objectives. The Team Lead will foster a collaborative environment, provide coaching and mentorship, and drive continuous improvement initiatives.



Key Responsibilities:

Team Leadership & Supervision:

Lead, motivate, and inspire a team of 120+ individuals to meet daily, weekly, and monthly targets.

Provide guidance, direction, and support to ensure the team meets performance objectives and quality standards.

Foster a positive and inclusive work environment, ensuring the team remains focused, engaged, and collaborative.

Conduct regular team meetings to communicate updates, share best practices, and address any challenges.

Task Management & Workflow Coordination:

Oversee day-to-day operations, ensuring tasks are completed on time and in accordance with company procedures and quality standards.

Delegate tasks and responsibilities to team members based on their skill sets, experience, and development goals.

Monitor individual and team performance, adjusting workloads or providing assistance as necessary to meet operational demands.

Training & Development:

Provide on-the-job training and mentoring to new and existing team members to enhance their skills and productivity.

Identify team development needs and work with management to create training programs or growth opportunities.

Perform regular performance reviews, providing feedback and coaching to improve both individual and team performance.

Performance Monitoring & Reporting:

Track and measure individual and team performance metrics, providing reports and updates to management.

Ensure that team members adhere to established quality standards, processes, and KPIs.

Identify areas for improvement and proactively implement corrective actions to address any performance gaps.

Problem-Solving & Issue Resolution:

Act as the first point of contact for resolving team-related issues, conflicts, or concerns, ensuring quick and effective resolutions.

Analyze challenges faced by the team and provide solutions to streamline operations and improve overall performance.

Escalate complex or unresolved issues to higher management as necessary.

Collaboration with Cross-Functional Teams:

Collaborate with other departments to align on projects, initiatives, and operational goals.

Serve as a liaison between upper management and team members, conveying updates, expectations, and feedback both ways.

Work with other team leads and department heads to share best practices, discuss challenges, and ensure alignment across teams.

Continuous Improvement:

Encourage a culture of continuous improvement by identifying and implementing process enhancements or best practices.

Lead initiatives to improve team efficiency, reduce errors, and optimize workflows.

Stay up-to-date with industry trends and new technologies to propose innovative solutions for the team.

Administrative & Operational Support:

Ensure accurate documentation and reporting of team activities, attendance, and other relevant data.

Handle administrative tasks related to team operations, including scheduling, resource allocation, and workload management.

Ensure compliance with company policies and health & safety regulations.

Qualifications:

Experience:

2-3 years of experience in a leadership or supervisory role, with experience in [specific industry or department].

Proven ability to manage a team, set clear goals, and motivate others toward achieving high performance.

Skills & Competencies:

Strong leadership and people management skills.

Excellent communication and interpersonal skills.

Problem-solving and decision-making abilities.

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), Power Bi & Spark Assist (LLM).

Ability to prioritize tasks and manage time effectively.

Conflict resolution and coaching skills.

Attention to detail with a focus on quality and accuracy.

for all.