AM/Manager - Collections

AM / Manager - Collection

Job Summary: The Collection Manager will be responsible for ensuring that due payments are collected from Customers on time. Also work on identifying regular defaulters, managing the barring policy and managing the collection team. Will be monitoring the input parameters of the team and ensure monthly targets are achieved.

Responsibilities:

• Develop and implement effective collection strategies to minimize delinquent accounts and maximise cash flow
• Ensure that advances and balances are paid on time by customers
• Identify customers who are regular defaulters and take necessary action to resolve their outstanding payments
• Manage the Credit policy for delinquent customers and evaluate the continuity or blocking.
• Manage a team of collection agents and provide training and support to ensure effective collection activities
• Monitor the calling and visit activity of the collection team and ensure that they are following the company's policies and procedures
• Report to management on critical issues related to collections, including aging reports, collection activity reports, and cash flow forecasts
• Project collections for the region and ensure that targets are met
• Reconcile with customers on outstanding balances and resolve any issues related to payments
• Guide the team to close issues and resolve disputes with customers in a timely and efficient manner
• Have senior-level interactions with customers to maintain positive relationships while also ensuring that payments are received on time
• Work on high ageing numbers and develop plans to resolve long-overdue accounts
• Should travel multiple cities to meet Management of customers.
• Presentation collection status monthly basis and leading the monthly review.
• Doing daily stand-up discussion with team.
• Weekly discussion with RMs/Business team with target vs achievement.

Requirements:

• Bachelor's degree in Business, Finance or related field
• Proven experience as a Collection Manager or similar role in the transport industry
• Deep understanding of collection strategies, customer relationship management, data analysis, and industry regulations
• Strong communication and negotiation skills
• Excellent analytical abilities and attention to detail
• Experience in managing a team and providing training and support
• Ability to work under pressure and meet targets
• Proficient in Microsoft Office and other relevant software applications