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Engaged Employer

Kotak Mahindara Life Insurance

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3.7

based on 2.8k Reviews

Video summary

1 Kotak Mahindara Life Insurance Assistant Manager Job

Assistant Manager - Tele Calling

Kotak Life Insurance

3.7

based on 2.8k Reviews

1-5 years

₹ 2 - 3.5L/yr

Mumbai, Mumbai Suburban, Mumbai

1 vacancy

Assistant Manager - Tele Calling

Kotak Mahindara Life Insurance

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

Telecalling Chat Process Voice Process Blended Process Email Process

Job Description

Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc.
Identify customer needs and service accordingly
Update our internal database with information about technical issues and useful discussions with customers
Co-ordination with other internal teams/departments to provide customer resolution to their query or request
Inform customers about new features and functionalities and Promote digital channels of service
Timely Follow up with customers to ensure their queries and technical issues are resolved
Maintain customer centricity at the core of all transactions
Support a positive work place environment adhering to organizational policies

Employment Type: Full Time, Permanent

Read full job description

Kotak Mahindara Life Insurance Interview Questions & Tips

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What Assistant Manager at Kotak Mahindara Life Insurance are saying

3.6

Rating based on 118 Assistant Manager reviews

Anonymous · Customer Success, Service & Operations in Nagpur

Likes

It's normal decent job where we are getting only salary.

Dislikes

There are so many things which dislike we don't get much than salary like diwali gift or any other programs also not done by company and there are allot of pressure on sales which we work on operation so had bad experience in operations in KOTAK