Assistant Front Office Manager

Karni Fort Bambora is looking for Assistant Front Office Manager to join our dynamic team and embark on a rewarding career journey . 1 . Supervising front desk staff and ensuring they provide friendly, efficient, and professional service to guests or clients . 2 . Managing front desk operations, including check-in and check-out procedures, room assignments, and handling customer inquiries and complaints . 3 . Overseeing the maintenance of accurate guest and customer records and ensuring data privacy and confidentiality . 4 . Developing and implementing customer service policies and procedures to ensure a positive guest experience . 5 . Maintaining accurate financial records, including guest billings and payments, and ensuring the front desk operates within budget constraints . 6 . Collaborating with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience . 7 . Ensuring compliance with industry regulations and standards, such as fire and safety codes, and maintaining a safe and secure environment . Experience in front desk or customer service management . Strong leadership and communication skills, as well as the ability to handle stressful situations and resolve conflicts, are critical for success in this role .