Call Center / Back - Office Executive

Aspirewebs & Informatics is looking for Call Center / Back - Office Executive to join our dynamic team and embark on a rewarding career journey

• you will be a key point of contact for customers, handling inbound and outbound calls while also managing administrative tasks in the back-office
• This role requires effective communication skills, attention to detail, and the ability to multitask
• The Call Center / Back-Office Executive contributes to providing excellent customer service and ensuring smooth operations

Key Responsibilities:

• Customer Interaction:Handle inbound and outbound calls to address customer inquiries, issues, and requests
• Provide accurate and timely information to customers in a professional manner
• Administrative Tasks:Perform back-office tasks such as data entry, document processing, and record maintenance
• Update and maintain customer databases with relevant information
• Issue Resolution:Investigate and resolve customer complaints or concerns, escalating issues as needed
• Coordinate with other departments to provide comprehensive solutions
• Follow-Up:Conduct follow-up calls to customers to ensure satisfaction with resolutions
• Monitor and track the progress of ongoing issues
• Documentation:Maintain accurate and detailed records of customer interactions and back-office activities
• Prepare reports and summaries as needed
• Communication:Collaborate with team members and other departments for efficient issue resolution
• Relay important information to relevant parties within the organization
• Compliance:Adhere to company policies and procedures in handling customer information
• Ensure compliance with regulatory requirements related to customer interactions
• Professionalism:Represent the company in a professional manner during all interactions
• Uphold a positive and customer-focused attitude