Ascendum - Executive - Customer Care (0-2 yrs)

- Maintaining the required login hours.

- Receiving inbound calls/Chat/invoices of customers or do out calls, as per the campaign specific SLA.

- Documenting all calls with regards to the customer's query accurately in respective software.

- Relevant knowledge of product and processes.

- Provide quality customer service on every call.

- Identify the needs of customers, resolve issues, and provide solutions on call.

- To appear for refresher training.

- To take every feedback from team coach/team leaders and Quality team in a positive manner for purposes of improving customer skills.

- Ensure to follow the call quality script provided by the company for uniformity.