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3 ASAPP Jobs
Site Reliability Engineer
ASAPP
posted 5d ago
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Key skills for the job
Job Description
ASAPP develops AI-powered solutions that improve the effectiveness and scalability of enterprise-level customer service operations. Our team is dedicated to tackling the most challenging issues in contact centers such as high interaction volumes and complex customer queries using AI technology. We design intelligent systems that can autonomously handle interactions, and when necessary, seamlessly escalate to human agents. Suppose you are excited about working in a fast-paced environment where you ll be helping large organizations achieve measurable results. In that case, you ll find an opportunity to make a meaningful impact at ASAPP. Join us in building solutions that create value for businesses and their customers by streamlining operations and improving first-contact resolution, all while maintaining cost-effectiveness and security.
- Work with product engineering teams on service architecture and implementation
- Deliver Infrastructure configuration as code and automate everything
- Direct and implement monitoring and alerting systems to support rapid problem diagnosis
- Perform Root Cause Analysis and design and deliver resolutions
- Work on our Kubernetes / AWS infrastructure to support our product engineers
- Design secure and performant networking solutions in our production systems
- +4 years of relevant experience bringing software to production at high scale
- Participation in on-call rotation, triaging and addressing production issues
- Obsession with automation and instrumentation
- Understanding of complex systems and failure scenarios
- Excellent communication skills
- Knowledge of AWS services, containers and container management frameworks
- Familiarity with Message Bus based systems and distributed architectures
- Proficiency in Terraform , Python and/or Go
- BS or MS degree in the Computer Science field, or equivalent hands-on experience.
- Experience in product oriented environments
- Scalable distributed applications experience
- Competitive compensation
- Stock options
- Prudent Life Insurance
- Free Lunch and Dinner
- Connectivity (mobile phone internet) stipend
- Wellness perks
- Mac equipment
- Learning development stipend
- Parental leave, including 6 weeks of paternity leave
Employment Type: Full Time, Permanent
Read full job description What people at ASAPP are saying
Principal Applied Scientist
12-17 Yrs
Hyderabad / Secunderabad, Chennai, Bangalore / Bengaluru
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