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Engaged Employer

Aryaka Networks

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3.5

based on 48 Reviews

7 Aryaka Networks Jobs

Customer Operations analyst

Aryaka Networks India Pvt Ltd

3.5

based on 48 Reviews

2-5 years

Bangalore / Bengaluru

1 vacancy

Customer Operations analyst

Aryaka Networks

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Salesforce Medical Billing Talent Acquisition Data Cleansing Sales Operations

+ 2 more

Job Description

ng-non-bindable> Description

Customer Operations analyst

We are looking for a Customer Operations Analyst to streamline sales operations, improve customer experience, and drive efficiency in sales processes. The ideal candidate will collaborate with sales teams, analyze data, and optimize workflows to enhance customer satisfaction and revenue growth.

You will have -

4+ years of experience in an Operations role, preferably at a technology company
Data first thinking with impeccable attention to detail
Demonstrated proficiency navigating SFDC and utilization of Excel
A passion for process optimization and a dedication to driving improvement
BE/BTech, preferably with a technology or business focus

Good for you to have -

A Customer-First mindset and passion for supporting Sales and Customer Success teams.
Thrive in a fast-paced working environment, understanding when to prioritize work requirements and knowing when to pivot.
Proven ability to work autonomously while knowing when to ask for support and assistance.
Show excitement about working in a learning and growth culture.
Effective problem solving, showing ownership, and following issues until resolved.
Demonstrated ability to build strong internal working relationships across all levels of the organization.

You will definitely possess these technical skills -

Demonstrated Salesforce and Microsoft Office suite proficiency, specifically Excel and Power Point.
Demonstrated ability to analyze customer data to identify Best Practices.

Bird s eye view of your role -

Support the Sales and Customer Success Managers in their customer management process through data aggregation, analysis and other data cleansing exercises, whether that requires system enhancements, process automation or manual processes delivery. Respond to inquiries from cross-functional teams regarding customer data. Provide guidance for quote and contract processes to customer facing teams regarding the proper structure of deals, advising on standard terms, system utilization, and data hygiene. Support the customer facing team members to help build Opportunities and Quotes, ensuring the team receives timely and accurate support for their customers. Work closely with Finance, Legal and Operations to optimize contract terms and close deals. Help provide context to support the analysis of data in the regular business cadence. Deliver ad-hoc data analysis as needed to support specific initiatives (billing, implementation accuracy, customer utilization, customer inquiries, etc.) Implement the proposed changes for Sales and CSM coverage and capacity. Help deliver tools, systems and process training for the customer facing teams. Assist in the upkeep and improvement of SFDC, our CPQ tool, and any other tools, processes or systems that require refinement.

What will you bring -

Be eager and nimble in supporting the Sales and CSM team always, with regards to Salesforce management and work with cross functional teams to facilitate smooth flow of the processes and fast resolution of customer issues which will need logical analysis of each case, attention to every detail and good communication skills.

What are your performance objectives -

Be a fast learner and puck up on all salesforce processes and parallel workflow with minimum guidance
Support the Sales and CSM team always but give equal priority to system hygiene and adherence to laid down processes at all times.
Assist Sales Operations Manager with all data analysis data cleansing assignments/ projects.
Train and support Sales and CSM team when new process or tools are introduced.
Flag inefficiencies in processes/ tools, suggest on process developments to make work easier and faster for the Sales and CS Teams. Reach out teams concerned to get bugs fixed without any delay.
Support the cross functional teams as and when needed during the Last Mile services life cycle.
Work closely with Operations team for customer inventory reconciliation

How will your lofty goals be translated into specific actions / short term goals -

By the end of the first month, should become conversant with the processes and tools in use.
By the end of third month must be able to help the team with quote approvals, billing related issues, system related issues and LMS quotes.
By the end of sixth months, should be able to analyze salesforce reports and suggest and contribute in process development initiatives.

Who are we

Aryaka is the leader in delivering Unified SASE as a Service, a fully integrated solution combining networking, security, and observability. Built for the demands of Generative AI as well as today s multi-cloud hybrid world, Aryaka enables enterprises to transform their secure networking to deliver uncompromised performance, agility, simplicity, and security. Aryaka s flexible delivery options empower businesses to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for their secure networking solutions. For more on Aryaka, please visit www.aryaka.com .

Why Aryaka
We have won Great Places to Work World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees. We encourage our employees to expand their knowledge base and provide the tools to help them get there. We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas. We have an amazing group of very respected Thought Leaders who are always open to mentoring. We consider ourselves great Corporate Citizens which we show through our Women In Technology Program and Aryaka Cares Program as well as others. Our Benefits are World-Class and a flexible work structure to allow you to maximize on your work/life balance. As Aryakans, we are 100% dedicated to being an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging.

Third-Party Agency Notice: Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement.

Employment Type: Full Time, Permanent

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