Field Engineer TETRA/ LTE

A Tetra / LTE Implementation Engineer is responsible for deploying Tetra's products and solutions at client sites, ensuring successful integration, configuration, and optimization according to client requirements. They play a crucial role in delivering high-quality implementation services and ensuring customer satisfaction. Here's a detailed job description for a Tetra Implementation Engineer:

Job Title: LTE / Tetra Implementation Engineer

Job Responsibilities:

1. Solution Deployment: Lead the deployment and implementation of Tetra's products and solutions at client sites. Collaborate with project managers, clients, and internal teams to understand project requirements, objectives, and timelines.
2. System Integration: Configure and integrate Tetra's software products with existing systems, applications, and infrastructure in client environments. Ensure seamless interoperability and compatibility with client systems.
3. Technical Consulting: Provide technical consultation and expertise to clients on Tetra's products, features, and implementation best practices. Advise clients on system architecture, configuration options, and customization possibilities.
4. Requirements Gathering: Work closely with clients to gather and document technical requirements, specifications, and business objectives. Translate client needs into actionable implementation plans and technical solutions.
5. Customization and Configuration: Customize and configure Tetra's software solutions to meet client-specific requirements and use cases. Develop custom workflows, reports, and integrations as needed to address client needs.
6. Testing and Validation: Conduct testing, validation, and quality assurance activities to ensure the accuracy, functionality, and performance of implemented solutions. Troubleshoot issues, identify defects, and ensure resolution promptly.
7. Training and Knowledge Transfer: Deliver training sessions and workshops to clients' technical teams and end-users on Tetra's products, functionalities, and best practices. Facilitate knowledge transfer and ensure clients are proficient in using the implemented solutions.
8. Documentation: Prepare comprehensive documentation, including technical specifications, configuration guides, and user manuals, to support the implementation process. Maintain accurate records of configurations, changes, and customizations.
9. Customer Support: Provide post-implementation support and technical assistance to clients as needed. Address client inquiries, issues, and enhancement requests promptly and effectively. Escalate complex issues to appropriate internal teams for resolution.
10. Continuous Improvement: Continuously evaluate and optimize implementation processes, methodologies, and tools to enhance efficiency, scalability, and customer satisfaction. Provide feedback and recommendations for product enhancements and improvements based on client feedback and experiences.

Qualifications:

1. Education: Bachelor's degree in computer science, engineering, information technology, or a related field. Advanced degrees or certifications in relevant technologies or disciplines are advantageous.
2. Experience: Previous experience in software implementation, system integration, or technical consulting roles is preferred. Experience with Tetra's products or similar software solutions is a plus.
3. Technical Skills: Strong technical proficiency in software configuration, scripting, and system administration. Knowledge of databases, middleware, APIs, and networking concepts. Familiarity with cloud platforms, virtualization, and containerization technologies.
4. Problem-Solving Skills: Excellent analytical and problem-solving abilities to troubleshoot technical issues, identify root causes, and propose effective solutions. Ability to work methodically and systematically to resolve complex technical challenges.
5. Communication Skills: Excellent verbal and written communication skills to interact professionally with clients, project teams, and stakeholders. Ability to convey technical concepts clearly and concisely to both technical and non-technical audiences.
6. Customer Focus: Strong customer orientation and commitment to delivering high-quality service and support. Ability to understand and address client needs, expectations, and priorities effectively.
7. Project Management: Basic project management skills to plan, organize, and prioritize tasks effectively. Ability to manage multiple projects, deadlines, and priorities simultaneously.
8. Team Collaboration: Collaborative attitude and willingness to work closely with cross-functional teams, including sales, product development, and customer support. Ability to build positive working relationships and contribute to team success.
9. Adaptability: Flexibility to adapt to changing project requirements, client environments, and business priorities. Ability to thrive in a fast-paced, dynamic work environment.
10. Travel: Willingness to travel occasionally to client sites for implementation projects, training sessions, and customer engagements. Ability to work onsite and remotely as required.

Perks and benefits

HRA

Travel Allowance

PF

Health Insurance

Bonus/ Yearly Incentive