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Incident Management
Archipel Technologies
posted 24d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Position Summary: Knowledge Requirements: Leadership:
- As an Incident Management analyst, you will support the existing ITSM Incident Management process, as well as process improvements, supporting incident management product/process owner as they define and move forward the strategy and process improvements Responsibilities
- Support Incident Management process, execution, and documentation.
- Conduct Incident Management trend analysis, error identification, and process improvement activities.
- As an Incident Management analyst, you will support the existing ITSM Incident Management process, as well as process improvements, supporting incident management product/process owner as they define and move forward the strategy and process improvements Responsibilities
- Support Incident Management process, execution, and documentation.
- Conduct Incident Management trend analysis, error identification, and process improvement activities. level of quality.
- Support On-Call process, documentation, and governance.
- Support Incident Management training requirements/adherence from respective support teams. To include supporting table top exercises focusing on, the testing of runbooks, and integrating/collaborating with Enterprise Incident Management
- Liaise with key stakeholders to collect feedback.
- Communicate upcoming initiatives to key stakeholders.
- Perform reconciliation and reporting for key processes.
Primary Skills:
- 3+ years experience working within the Incident Management process.
- 2+ years experience with ITSM processes.
- 2+ years experience with ITSM ticketing systems such as ServiceNow, to include opening, updating tickets; gathering essential information from customers to resolve incidents; documenting ongoing work and resolution; experience with reporting systems from ticketing system.
- Strong problem solving, analytical, and time management skills.
- ITIL certification.
- Knowledge of trend.
- 5+ years experience working within the Incident Management process.
- 5+ years experience with ITSM processes
- Demonstrate character, clarity, courage and commitment to high-performance
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
Archipel Technologies Benefits
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