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3 ArabyAds Jobs
Client Servicing Specialist - Digital Marketing & AdTech Companies
4-5 years
Gurgaon / Gurugram
1 vacancy
Client Servicing Specialist - Digital Marketing & AdTech Companies
ArabyAds
posted 16hr ago
Job Role Insights
Key skills for the job
Job Description
- Serve as primary point of contact for clients, responding to inquiries and concerns
- Develop and maintain strong relationships with clients, ensuring satisfaction and loyalty
- Collaborate with clients to understand their goals, objectives, target audiences and accordingly suggest solutions
- Conduct regular business reviews with clients, analyzing performance data and providing actionable insights to drive growth.
- Identify opportunities to upsell or cross-sell services, contributing to revenue growth
- Create beautiful, engaging decks to communicate complex information to clients, using tools like PowerPoint, Google Slides, or Prezi.
- Gather and incorporate client feedback to continuously improve our services and overall client experience.
- Sharing relevant knowledge and improving overall teams ability to service client
Additional Responsibilities
Operations
- Coordinate with internal teams to ensure timely campaign launch and delivery
- Manage and prioritize multiple campaigns simultaneously, meeting tight deadlines
- Verify ad creative assets, targeting options, and campaign settings for accuracy
- Troubleshoot campaign issues, escalating to senior team members when necessary
- Maintain accurate records and reports on campaign performance and progress- Maintain billing records for P&L purpose
- Stay up-to-date with CTV industry trends, best practices, and platform updates (e.g., Google Ads, Facebook Ads)
- Participate in process improvement initiatives, suggesting efficiencies and innovations
- Collaborate with internal teams to develop and refine operational processes and client servicing standards
Requirements
4-5+ years of experience in digital advertising operations, client servicing, or program management
Strong understanding of digital advertising platforms (e.g., Google Ads, Facebook Ads)
Excellent organizational, communication, and problem-solving skills
Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Strong attention to detail and analytical skills
MBA in marketing or related field
Employment Type: Full Time, Permanent
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Client Servicing Specialist - Digital Marketing & AdTech Companies
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