Customer Success Manager- Commercial (Americas)

Customer Success Manager

AppViewX is trusted by the world s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice.

Job Summary :

Customer Success Manager play a key role in driving Customer onboarding, adoption of product and identifying new business opportunities for customers by being a customer advocate. As a CSM you work closely with customers to discover their business objectives/challenges and then coach them on how to use AppViewX to solve them. Part coach, project manager, product expert and Customer Success Manager are continually focused on helping our customers attain value through AppViewX.

Job Location: Bangalore/Coimbatore/Chennai

Experience : 6+ years

Nature and Scope of the Role:

Onboarding

Adoption and Value Quantification

Customer Experience/Engagement

Renewal /Upsell/Cross Sell

Primary Skill Set

What s more in store

AppViewX offers benefits comparable to leading global companies, including competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility, and dedicated L&D programs.

We also prioritize flexibility for our employees, allowing them to work remotely, define their own hours and harmonize work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations.

Why AppViewX

AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

AppViewX is proud to be an Equal Employment Opportunity Employer. It is AppViewX s policy to afford equal employment opportunities to all employees regardless of race, color, national origin, ancestry, religion, citizenship status, , gender, gender expression or identity, sexual orientation, age, marital status, military or veteran status, pregnancy, disability, genetic information, arrest record, or other protected class under state, federal, or local law.