SAP SD Functional Consultant - Support & Implementation (5-10 yrs)

Job Description :

Key Responsibilities :

Level 1 and Level 2 Support :

- Provide comprehensive Level 1 and Level 2 support for business users facing issues in the SAP SD module.

- Address open tickets and issues related to SAP SD, Warehouse Management (WM), and Quality Management (QM) modules.

- Troubleshoot, analyze, and resolve any SAP SD-related issues in BorgWarner's SAP systems.

System Analysis and Solution Design :

- Analyze existing issues and deficiencies in current SAP SD systems and provide solutions to rectify them.

- Perform new developments and implement solutions based on business requirements.

- Migrate these changes to subsequent Quality and Production environments.

Collaboration with L3 Team :

- Work closely with the L3 support team to understand the global template and propose relevant solutions.

- Coordinate with other SAP modules like PP, FICO, and MM to provide support and ensure smooth integration across the modules.

Requirements Elicitation and Documentation :

- Conduct interviews, workshops, and site visits to gather and elicit functional requirements from business users.

- Create Functional Requirements Documents (FRDs), Business Requirements Documents (BRDs), and Use Cases to communicate requirements effectively.

- Analyze and document business processes, tasks, and workflows, ensuring that technical solutions align with user needs.

End-User Training and Support :

- Provide training and documentation to end-users to ensure the proper usage of the system and that it meets business requirements.

- Test and document system enhancements, ensuring alignment with user requirements and proper functionality.

Functional Specifications and Technical Documentation :

- Prepare functional specifications, diagrams, and coding logic for new developments or system enhancements.

- Collaborate with developers and subject matter experts to ensure technical feasibility and assess trade-offs between usability and performance needs.

Integration and Cross-Module Support :

- Support SAP integration between modules, especially SAP SD, MM, PP, and FICO.

- Coordinate with internal IT teams to manage integrations, troubleshoot issues, and deliver seamless processes.

Required Skills and Qualifications :

- 5-10 years of hands-on experience working with SAP SD module.

- Strong functional knowledge of SAP SD, SAP Warehouse Management (WM), and SAP Quality Management (QM) modules.

- Ability to provide Level 1 and Level 2 support for SAP systems.

- In-depth experience in requirement analysis, documentation, and business process modeling.

- Strong communication skills to effectively interact with stakeholders, business users, and technical teams.

- Experience in conducting end-user training and providing documentation for new system enhancements.

- Ability to create and work with functional specifications and technical documentation.

- Knowledge of SAP integration with PP, FICO, and MM modules.

- Experience with testing and ensuring the quality of SAP configurations.

Desirable Skills :

- SAP certifications in SD, WM, or QM modules.

- Experience working in an Agile environment and familiarity with Agile methodologies.

- Ability to manage multiple tickets and prioritize based on urgency and business impact.

Education and Experience :

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Relevant certifications in SAP SD, SAP MM, SAP PP, or related SAP modules.

- Minimum of 5 years of experience working in SAP SD in a functional consultant role.

- Prior experience in SAP support roles, specifically in Level 1 and Level 2 support