Quality Assurance Lead

Role & responsibilities

As the head of quality assurance, your role is pivotal in ensuring that products meet or exceed customer expectations and regulatory requirements. Here are the typical responsibilities associated with this position:

• Quality Management System (QMS) Oversight: Develop, implement, and maintain the organization's quality management system (QMS) in accordance with applicable standards, regulations, and industry best practices. Establish and monitor quality objectives, policies, procedures, and performance metrics to drive continuous improvement in quality assurance processes and practices.
• Quality Planning and Strategy: Develop and implement a strategic quality plan aligned with the organization's goals and objectives. Define quality standards, specifications, and requirements for products, processes, and services to ensure consistency and compliance throughout the organization.
• Quality Assurance Policies and Procedures: Develop and enforce quality assurance policies, procedures, and work instructions to ensure consistent adherence to quality standards and regulatory requirements. Provide guidance and support to departments and teams to ensure understanding and compliance with quality assurance processes and procedures.
• Quality Audits and Inspections: Plan, conduct, and oversee internal and external quality audits and inspections to assess compliance with quality standards, regulations, and QMS requirements. Coordinate corrective and preventive actions to address audit findings and non-conformities, ensuring timely resolution and continuous improvement. Supplier Quality Management: Establish supplier quality management processes to evaluate, approve, and monitor suppliers and vendors based on their ability to meet quality requirements. Conduct supplier audits and assessments to ensure supplier performance and adherence to quality standards and specifications.
• Customer Complaint Management: Develop and implement processes for managing customer complaints, inquiries, and feedback related to product quality and performance. Investigate customer complaints, identify root causes, and implement corrective and preventive actions to address issues and prevent recurrence.
• Training and Development: Provide training and development opportunities for quality assurance staff and other employees to enhance their knowledge and skills in quality management, regulatory compliance, and continuous improvement. Foster a culture of quality and accountability throughout the organization through education, training, and recognition programs.
• Regulatory Compliance: Stay informed about applicable regulatory requirements, standards, and industry trends related to quality assurance and product compliance. Ensure that products, processes, and systems comply with regulatory requirements and industry standards through proactive monitoring, assessment, and adaptation.
• Data Analysis and Reporting: Analyze quality-related data, including performance metrics, trends. and customer feedback. to identify areas for improvement and opportunities for corrective action. Prepare and present quality reports and dashboards to senior management and stakeholders to communicate quality performance, trends, and improvement initiatives.