Financial Counsellor

Role & responsibilities

Explain Birth Packages & Services (Value Added Services)

Responsible for providing financial estimates to the patient as per package & insurance tie ups.

Coordinating with the consultants on maternity & gyn package amounts.

Fortnightly meeting with mktg team to share EDD and gyn procedure data

Counseling & follow up of non converted patients from OP to IP

Tracking of leads - call center, walk in, scan leads, mktg leads, in house consultant leads.

Audit of follow up calls & updation in prescribed template/tracker on a daily basi

Co ordinate with fetal medicine PRE for scan lead updation

Maintain weekly and monthly tracker of call enquiries.

Report conversion rates to unit admin on a weekly basis.

Root cause analysis for non conversion.

Actively participate & contribute to the meetings related to obg treatment packages

Performs root cause analysis of each complaint & suggest solution in discussion with 9M Manager & med director

Timely escalate any issue to the 9M Manager /Med director

To escort patient on a facility tour

Co ordinating with service providers for other value added services like yoga, baby shower, new born photo shoot,cake cutting and other mother and baby related activities.

Councel & explain each detail to the patient related to treatment & financials along with acknowledgement of the same from patient

Coordinate with the patient on any planned events/Promotional activities - Yoga, physiotherapy & lactation.

Address any patient / Attendant grievences, complaints & maintain tracker of the same.

Take regular feedback/ google reviews from each patient in a structured format & discuss with unit admin/9M manager Med director.

Coordinate with IP PRE for room readiness for customer to have facility visit.

To track & maintain record of all patient concerns & resolving the same.

Submit monthly report of VAS

To coordinate with Gynaec Patient as per the requirement from admission to discharge.

Preferred candidate profile

Healthcare back ground with financial counseling experience

Perks and benefits

Best in the Industry