Operations Associate

Role Summary:

The Operations Associate will play a key role in ensuring the smooth execution and management of programs by networking with educational, government, non-government, and corporate institutions. The role involves facilitating project workflows, preparing detailed reports, developing SOPs, and leveraging data to enhance project outcomes. The Assistant Program Manager will support program implementation and contribute to strategic planning and evaluation.

Note: The role will involve a significant focus on field involvement.

Reporting To: Program Head

Key Responsibilities

1. Institutional Networking and Collaboration:

- Build and maintain relationships with educational, governmental, non- governmental, and corporate institutions.

- Conduct orientations and presentations to onboard and align stakeholders with program objectives.

- Act as a liaison between partner organizations and the internal team.

2. Project Management and Coordination:

- Facilitate smooth project workflow by aligning tasks, timelines, and deliverables.

- Monitor and ensure adherence to established frameworks and timelines.

- Collaborate with teams to identify bottlenecks and implement solutions.

3. Documentation and Reporting:

- Prepare detailed reports, impact assessments, and program updates for stakeholders.

- Integrate data and findings into coherent reports to showcase program progress and outcomes.

- Develop dashboards to visualize project performance, key metrics, and outcomes effectively.

4. Strategic Development and Planning:

- Design & implement Standard Operating Procedures (SOPs) for program execution.

- Craft proposals and frameworks to support new initiatives and partnerships.

- Conduct metric studies to assess program efficiency & areas for improvement.

5. Program Evaluation and Impact Measurement:

- Develop tools and methodologies to evaluate program performance.

- Create frameworks to maximize project output and sustainability of initiatives.

Experience and Educational Qualifications:

• 1-3 years of experience in program management, stakeholder engagement, or related

roles.

• M.SW., B.S.W, Bachelors in Sociology, Bachelors in Humanities, Bachelors or Master’s

degree in Management, Public Administration, or a related field.

Key skills and attributes:

• Experience in developing proposals, SOPs, and project evaluation frameworks.
• Technical Skills

Analytical & reporting skills, with skill in MS Office (Excel, Word, PowerPoint).

• Interpersonal Skills

Excellent communication and presentation skills.

Ability to work collaboratively with diverse stakeholders.

Strong organizational skills and attention to detail.

• Other Attributes:

Problem-solving mindset with the ability to adapt to dynamic environments.

Commitment to driving impactful programs and initiatives.

Benefits:

• Opportunity to contribute to impactful social initiatives.
• Collaborative and inclusive work environment.
• Professional growth and development opportunities.