Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Engaged Employer

CoinDCX

Compare

3.8

based on 118 Reviews

1 CoinDCX Analyst Job

Real-Time Analyst

CoinDCX

3.8

based on 118 Reviews

4-7 years

Mumbai

1 vacancy

Real-Time Analyst

CoinDCX

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Operations Mining Engineering Analytical Chemistry Scheduling US Staffing

+ 4 more

Job Description

The CoinDCX journey: building tomorrow, todayAt CoinDCX, we believe CHANGE STARTS TOGETHER
You are the driving force that will help us make Web3 accessible to all
In the last six years, we have skyrocketed from being India s first crypto unicorn to carrying a community of over 125 million with us
To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies
While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3
Together, we will make the complex simple, the inaccessible accessible, and the impossible possible
Boost your innovation to an ALL TIME HIGH with us!Inside CoinDCX s Customer Success TeamOur Customer Success team is dedicated to ensuring our users get the most out of their CoinDCX experience
We build strong relationships, providing support and guidance to help users achieve their goals in the world of digital finance
If you re passionate about customer satisfaction and success, join us in creating exceptional experiences that turn users into advocates
You need to be a HODLer of theseEducation: Any Bachelor s degree is preferred

Experience:

Minimum 2-3 years of experience in a real-time analyst or similar role within a contact center or operations environment
Strong understanding of Workforce Management tools and practices (eg, Sprinklr, NICE, Verint, Aspect, etc
) Added advantage for strong understanding of Sprinklr
Experience in real-time monitoring, workforce optimization, and performance management
Skills: Proficiency in data analysis and reporting tools (MS Excel, MS Powerpoint, Google Sheets) Ability to work with various software platforms for scheduling and reporting
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work well under pressure and manage multiple priorities
You will be mining through these tasksReal-Time Monitoring and Analysis: Monitor live performance across multiple channels (eg, help desks, and chat support)
Track key performance indicators (KPIs) such as service levels, wait times, and agent utilization, agent adherence
Ensure that service levels are being met by tracking workforce performance and adjusting real-time schedules as necessary
Workforce Management Support: Support the Workforce Management team by analyzing scheduling trends, forecasting variances, and adjusting break times, shift changes, or overtime to meet demand
Communicate with agents and supervisors regarding adherence to schedules, breaks, and any real-time changes or adjustments
Data Reporting and Performance Insights: Generate and distribute real-time performance reports and alerts to managers and key stakeholders
Identify patterns or trends in operational data, and proactively flag issues that may impact performance or service delivery
Provide actionable insights to improve efficiency and reduce operational disruptions
Adherence and Escalation Management: Track agent adherence to scheduled start times, breaks, lunches, and end-of-shift times
Work with team leaders to address any performance issues and escalate where necessary
Problem Solving and Issue Resolution: Quickly analyze and address any issues affecting service levels (eg, high call/chat volumes, unanticipated absenteeism, or technical difficulties)
Escalate issues as needed and propose solutions to minimize impact on service levels
Collaboration and Communication: Work closely with the Service Delivery, Workforce teams to ensure scheduling and staffing are optimized
Communicate regularly with supervisors and managers regarding real-time adjustments, agent performance, and any service level risks
Assist with training and educating staff on best practices for meeting real-time performance standards
Continuous Improvement: Identify opportunities for improving operational processes, forecasting accuracy, and overall performance
Participate in regular meetings to discuss trends, challenges, and ways to improve efficiency and effectiveness
Are you the oneOur missing block You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space
The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape
You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do
You embrace a We over Me mindset, growing individually while fostering the growth of those around you
Change is your catalyst, igniting your passion to build and innovate
You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what s possible
Kindly Note: Shift-based work may be required (including evenings, weekends, or holidays)
Occasional overtime to support high demand periods
Fast-paced environment with a focus on meeting service level objectives
Perks That Empower YouOur benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you
Design Your Own Benefit: Tailor your perk package to fit your unique needs
Whether you re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you
Unlimited Wellness Leaves: We believe in the power of well-being
Take the time you need to recharge, knowing that your health is our priority
With unlimited wellness leaves, you can return refreshed, ready to build and grow
Mental Wellness Support: Your mental health is as important as your professional growth
Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected
Bi-Weekly Learning Sessions: These sessions are more than just updates they re opportunities to fuel your growth
Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape