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2 Ammega Jobs
Customer Support Executive
Ammega
posted 20d ago
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Key skills for the job
Job Description
- Customer Order Management & Correspondence: Enquiries, Quotes, Order receipt to deliveries, Payments.
- Relevant experience and knowledge of the process handling OEMs, End Users and Distribution Channel.
- CRM Sales Force Management - Account creation, Leads, Opportunities, Quotes and Case Management.
- Sales Coordination for delivering NSV as per set sales targets and accounts receivable.
- Inside Sales Support on Leads and coordination for conversion to business opportunity.
- Internal coordination with MU / Operations / CFT to meet sales and business objectives.
- Customer Master and Customer Product Price Maintenance.
- Generating leads & revenue via inside sales function.
- Coordination with SCM for material status imports / local manufacturing for On-Time Delivery Service
- Cross Functional Team collaboration for new product developments, localization & samples to customers.
- Customer complaint handling & resolving process in coordination with Sales, Operations & Finance team.
- Problem-solving, Analytical, Forecasting coordination and MIS Reporting.
- Strong Communication and Collaborative to handle internal and external customers.
- Administrative support as may be required.
Requirements:
- 2+ Years Experience in global company with experience in Customer Service and inside Sales.
- Bachelor s Degree with related experience in manufacturing industry handling OEMs/Distribution preferred
- Proficiency in MS Office, ERP systems on Customer Order Management and CRM Salesforce management.
- Strong Communication & Interpersonal skills to handle Internal Cross Functional Team & External Customers
- Analytical, Problem-solving, Adaptive, Collaborative, & Ability to work efficiently in fast-paced environment.
- Multi-tasking skills with time management and MIS Reporting.
- Proficiency in languages of English and Spoken Hindi is a must.
Employment Type: Full Time, Permanent
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