AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
AMH Services Team. If you also belong to the team, you
can get access from
here
AMH Services
Compare
All Filters
35 AMH Services Jobs
Sr. Associate QA - HRO
AMH Services
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- The primary objective of this role is to ensure the accuracy, consistency, and quality of data entry and management processes within the ERP tools designated by the company for the NAM region
- This includes overseeing payroll inputs, termination processing, attendance management, and overall data handling
- The role is responsible for maintaining compliance with defined SLAs, and accuracy standards, by implementing quality assurance checks, identifying process improvements, and driving adherence to operational excellence
- Possess a strong understanding of the US HRO domain, with a focus on quality assurance and process compliance.
- Conduct audits on transactions managed across various HR ERPs to ensure accuracy, consistency, and adherence to standards.
- Implement self-auditing practices to maintain high-quality outputs and identify improvement areas proactively.
- Monitor and ensure compliance with defined SLAs, and accuracy benchmarks.
- Familiarity with UltiPro, Kronos or similar HR systems is preferred for auditing processes.
- Review and address email queries, providing resolutions with a focus on accuracy and timeliness.
- Exhibit strong written and verbal communication skills, with the ability to summarize findings effectively.
- Monitor team goals and provide insights to improve process performance and achieve objectives.
- Evaluate adherence to HR processes and practices, including payroll, time and attendance, and termination activities.
- Collaborate with diverse teams to promote consistent quality practices across functions.
- Utilize Microsoft Word, Excel, and PowerPoint for reporting, documentation, and presentations.
- Process Monitoring and Auditing - Review HR processes, Ensure adherence to labor laws, company policies, and client-specific requirements
- Error Resolution and Root Cause Analysis - Analyze errors in HR operations, Conduct RCA to determine the underlying causes of errors and propose corrective actions
- Reporting and Feedback - Provide insights on quality performance, share findings with teams, use dashboards to highlight KPIs like accuracy rates
- Training and Upskilling - Identify skill gaps in the team and recommend training programs to enhance competency, and culture of continuous learning and improvement
- Calibration Variance - Ensure calibration variance of less than 5%
- Risk Management - Monitor HR processes for potential risks, and ensure regular checks to maintain regulatory compliance
- Demonstrate customer orientation by ensuring high levels of service quality and satisfaction.
- Independently address and resolve inquiries using relevant data and insights, ensuring compliance with established protocols.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for QA Associate roles with real interview advice
What people at AMH Services are saying
What AMH Services employees are saying about work life
based on 52 employees
Strict timing
Monday to Friday
No travel
Night Shift
AMH Services Benefits
View more benefits
Compare AMH Services with
Quess
Compare
Team Lease
Compare
Sodexo
Compare
Tech Mahindra
Compare
Wipro
Compare
TCS
Compare
Infosys
Compare
HCLTech
Compare
Accenture
Compare
Capgemini
Compare
Cognizant
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
iEnergizer
Compare
Share an Interview