Manager Information Systems

Roles & Responsibilities:

Lead and manage a team of ServiceNow developers and administrators focused on delivering innovative solutions to enhance business outcomes

Oversee day-to-day delivery management, ensuring that projects are completed on time and meet quality standards

Drive team performance by providing coaching, mentorship, and training to develop both technical and professional skills within the team

Ensure alignment between team activities and business objectives, collaborating with key stakeholders to set priorities and drive success

Facilitate ongoing skills development through training programs, peer learning sessions, and continuous coaching to ensure team members stay updated with the latest ServiceNow advancements

Use data-driven insights and performance metrics to continuously improve user experience and optimize team output

Monitor project timelines, resource allocation, and deliverables, ensuring clear communication with stakeholders about progress and addressing any potential roadblocks

Foster a collaborative, innovative, and growth-oriented culture within the team, encouraging knowledge sharing and continuous improvement

Identify opportunities for automation and process improvement, leveraging ServiceNow's capabilities to enhance user experience and operational efficiency

Act as a role model of servant leadership, empowering your team to achieve their goals while fostering a positive and inclusive working environment

Support individual team members' career growth through performance feedback, development plans, and clear guidance on career advancement opportunities

Collaborate with cross-functional teams and departments to ensure alignment of ServiceNow projects with broader organizational goals

Ensure compliance with security, privacy, and regulatory standards while managing the delivery of technical solutions

Maintain strong communication with senior leadership, ensuring alignment of goals and keeping them informed of team progress and successes

Basic Qualifications:

Doctorate Degree OR

Master’s degree with 4 - 6 years of experience in Business, Engineering, IT or related field OR

Bachelor’s degree with 6 - 8 years of experience in Business, Engineering, IT or related field OR

Diploma with 10 - 12 years of experience in Business, Engineering, IT or related field

5+ years of experience in IT with at least 2+ years of experience managing or leading teams of developers, administrators, or technical professionals

Strong experience in delivery management, ensuring successful completion of projects within scope, timeline, and budget

Hands-on experience with the ServiceNow platform, with a solid understanding of development, configuration, and administration of core modules

Proven ability to lead, coach, and mentor teams to improve both technical and professional skills

Demonstrated experience using data to drive decision-making, improve processes, and enhance user experience

Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders and cross-functional teams

Must-Have Skills:

Team Leadership: Experience leading and mentoring a team of ServiceNow developers and administrators, fostering a culture of innovation, growth, and performance excellence.

Delivery Management & Development Expertise: Proven ability to manage ServiceNow project delivery, with strong knowledge of development techniques (JavaScript, Glide API, Workflow/Flow Designer, integrations). Skilled at prioritizing tasks, managing resources, and ensuring timely, high-quality delivery.

Coaching & Training: Expertise in developing and implementing training and mentorship programs to enhance technical skills and foster professional growth within the team.

Data-Driven Improvements: Strong ability to use data and analytics to drive continuous improvement in user experience, platform performance, and process efficiency.

Preferred Qualifications:

Performance Management: Skilled in setting and tracking KPIs, monitoring team performance, and driving continuous productivity improvements.

Stakeholder Collaboration: Strong collaboration and communication skills for aligning team efforts with business goals and managing cross-functional relationships.

Process Optimization: Experience in driving change management and process optimization, automating workflows, and improving operational efficiency.

Innovation & Best Practices: Commitment to staying updated on ServiceNow trends, ensuring the team applies the latest tools and best practices to deliver innovative solutions.

Professional Certifications:

ServiceNow Certified System Administrator (Preferred)

ITIL v3 or v4 Foundation Certification (Preferred)

Scrum Master or Agile Certifications (Preferred)

Soft Skills:

Strong leadership and people management skills, with a focus on team building, mentoring, and talent development

Ability to prioritize and manage multiple projects and tasks effectively in a fast-paced environment

Strategic thinker with the ability to balance short-term delivery goals with long-term team growth and development

Ability to inspire and motivate teams, fostering a collaborative and high-performance culture

Strong problem-solving skills, with a proactive approach to identifying and addressing challenges

Work Hours:
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements):Second Shift:2:00pm – 10:00pm IST; Third Shift:10:00 pm – 7:00 am IST.

What you can expect of us
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Equal opportunity statement
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Apply now for a career that defies imagination
Objects in your future are closer than they appear. Join us.

careers.amgen.co