Solution Owner R&D Data Catalyst Team

This hands on leader is primarily responsible for maximizing the value delivered by the team by ensuring that the team backlog is aligned with customer and collaborator needs. This role involves close collaboration with Architecture and Engineering leaders supporting this product team, and related product teams, along with User representative collaborators to define and prioritize features, and provide a roadmap for feature development.

The role represents the needs of customers and the business within a particular Solution domain and ensures that strategy and implementation remain connected throughout the value stream. The ideal candidate has strong experience in product management, specifically related to products that deliver information and data to the user group. The successful leader will have advanced data management background, comfortable with data profiling, designing data mastering and transformation features, and presentation of data through various visualization approaches. The role requires exceptional communication skills, and a deep understanding of Agile methodologies.

Roles & Responsibilities:

• Define and communicate the product feature vision, including both technical / architectural features and enablement, and end-user features, ensuring alignment with business goals across multiple solution collaborator groups
• Create, prioritize, and maintain the feature backlog, ensuring that it reflects the needs of the business and collaborators
• Collaborate with collaborators to gather and document product requirements, user stories, and acceptance criteria
• Work closely with the business teams, Scrum Master and development team to plan and execute sprints, ensuring that the highest priority features are delivered
• Find opportunities to improve the product / platform / system and development process, and make data-driven decisions to enhance the product / platform
• Oversee the day-to-day management of technology platforms, ensuring that they meet performance, security, and availability requirements
• Manage relationships with product / platform /system vendors, ensuring that service levels are met and that the organization derives the best value from its investments
• Ensure that platforms align with security standards, regulatory requirements, and organizational policies
• Oversee the management and operation of specific IT systems, ensuring that they meet performance, security, and availability requirements
• Manage product team Architects, Analysts and Validation Engineers and provide role-based standards and career mentorship for these roles
• Assure that AIN team is successfully creating robust written materials, including product documentation, product backlog and user stories, and creating other need artifacts to assure efficient and effective coordination across timezones.
• Define, monitor, and manage service level agreements (SLAs) to ensure the service meets performance and availability requirements
• Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations
• Maintain detailed documentation of service processes, SLAs, and improvement initiatives
• Analyze product performance data, customer behavior, and market trends to inform product decisions
• Create and maintain reports and dashboards that provide insights into product performance, user engagement, and other key metrics
• Conduct market research and competitive analysis to find opportunities and inform product strategy
• Analyze customer feedback and support data to identify problems and opportunities for product improvement

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree with 8 - 10 years of experience in Product Owner / Platform Owner / Service Owner OR
• Bachelors degree with 10 - 14 years of experience in Product Owner / Platform Owner / Service Owner OR
• Diploma with 14 - 18 years of experience in Product Owner / Platform Owner / Service Owner
• Strong knowledge of Agile methodologies and product management principles, and backlog and feature management tools including Jira and Confluence
• Strong knowledge of IT service management (ITSM) principles and methodologies
• Strong experience with development of data-management and visibility products such as data warehouses, master data management and data visualization and knowledge management solutions
• Strong hands-on experience with data profiling, data transformation, data mastering
• Success in mentoring and developing strong product analysts, business analysts, and data profilers.

Preferred Qualifications:

• Experience in developing differentiated and deliverable solutions
• Experience with human data, ideally human healthcare data
• Familiarity with laboratory testing, patient data from clinical care, HL7, FHIR, and/or clinical trial data management

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

• ITIL Foundation or other relevant certifications (preferred)
• Certified Product Manager (CPM) (preferred)
• SAFe Agile Practitioner (6.0)

Soft Skills:

• Excellent analytical and troubleshooting skills
• Deep intellectual curiosity, particularly about data patterns, and learning about business processes and life of the user
• Highest degree of initiative and self-motivation
• Strong verbal and written communication skills, including presentation of varied audiences through complex technical/business topics
• Confidence in leading teams through prioritization and sequencing discussions, including managing collaborator expectations
• Ability to work effectively with global, virtual teams, specifically including leveraging of tools and artifacts to assure clear and efficient collaboration across time zones
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong problem solving, analytical skills;
• Ability to learn quickly and retain and synthesize complex information from diverse sources