Senior Product Analyst

As a Product Analyst, you will lead and craft the customer experience for enterprise data and AI platforms by analyzing customer behaviors across the entire journey. In addition, you will play a key role in the Go-to-Market (GTM) strategy, ensuring seamless product launches, aligning messaging with customer needs. Acting as the Voice of the Customer, you will collaborate internally with Product Management, Product Engineering, and the GTM teams to drive product adoption and deliver optimal outcomes

• Develop a deep understanding of both data and AI products, mapping customer journeys and creating detailed personas to improve user experiences.
• Engage directly with customers at key touchpoints, gaining insights into their interactions with Enterprise Data and AI platforms.
• Build and foster an active user community, facilitating knowledge-sharing and enhancing the adoption of data and AI products.
• Partner with multi-functional teams to refine customer insights and journey mapping, adapting solutions to meet evolving business and operational needs across regions

• Collaborate with Product Management to implement comprehensive GTM strategies for data and AI products.
• Align GTM messaging and product positioning with organizational needs, enabling effective adoption and broader applicability of solutions
• Support the launch of new products and features, working closely with multi-functional teams to ensure GTM plans are well-executed and drive product adoption.

• Provide Last Mile Support and Solutions on Demand for both data and AI products, ensuring prompt resolution of customer challenges and delivering a seamless user experience.
• Assist in customer onboarding and training, ensuring users fully understand how to demonstrate the platforms data and AI capabilities.
• Identify and develop brand ambassadors within the customer base to advocate for the products unique benefits.
• Provide targeted support for unique business requirements, enabling seamless integration of data and AI capabilities into broader operational frameworks

• Monitor and analyze product performance metrics using advanced analytics to gain insights into customer behavior and product usage.
• Work closely with engineering, product management, and other teams to ensure the successful execution of product goals, focusing on data, analytics, and AI-driven innovations.
• Use data and analytics to drive improvements and recommend strategies for optimizing product features and the overall customer experience.
• The insights and optimizations from product analytics will ensure alignment with overarching business goals and operational priorities, supporting scalable and impactful outcomes.

• Masters degree and 4 to 6 years of Information Systems experience OR
• Bachelors degree and 6 to 8 years of Information Systems experience OR
• Diploma and 10 to 12 years of Information Systems experience

Basic Qualifications:

• 5-7 years of experience in a product analyst role, especially with data and AI products, and a focus on GTM execution.
• Expertise in SQL and experience with data visualization tools (e.g., Tableau), as well as familiarity with AI platforms.
• Experience in GTM strategy development and execution, with a track record of supporting product launches and ensuring product-market fit.
• Strong skills in Excel and hands-on experience with Agile methodologies (Scrum/SAFe).
• Excellent communication and social skills, with the ability to work collaboratively with cross-functional GTM, product, and engineering teams.

Preferred Qualifications:

• Familiarity with big data technologies, AI platforms, and cloud-based data solutions.
• Ability to work effectively across matrixed organizations and lead collaboration between data and AI teams.
• Passion for technology and customer success, particularly in driving innovative AI and data solutions.
• Experience in services or consulting related to data and AI products is a plus, and familiarity with biotech/pharma is beneficial.

• Excellent analytical and solving skills.
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation.
• Ability to handle multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.

• Masters degree and 3 years of Information Systems experience, OR
• Bachelors degree and 5 years of Information Systems experience
• Preferred Certifications
• Certified Product Analyst (CPA) AIPMM,
• Certified Business Analysis Professional (CBAP) IIBA