Technical Product Owner - Structured Content Authoring

What you will do

Lets do this. Lets change the world. In this vital role you will play a key role in a regulatory submission content automation initiative which will modernize and digitize the regulatory submission process, positioning Amgen as a leader in regulatory innovation. The initiative demonstrates innovative technologies, including Generative AI, Structured Content Management, and integrated data to automate the creation, review, and approval of regulatory content.

Role Description:

The Technical Product Owner (TPO) for the Structured Content Management/Authoring (SCA) System is responsible for the development, management, and continuous improvement of content authoring tools and platforms operating in a SAFe framework that support the creation, structuring, and delivery of content across multiple channels, primarily responsible for enhancing the value delivered by the team by ensuring that the team backlog is aligned with customer and partner needs. This role involves close collaboration with partners to gather requirements, prioritize features, and guide the development process. The role represents the needs of customers and the business within the Labeling and Safety domains and ensures that strategy and implementation remain connected throughout the value stream. The ideal candidate has strong experience in product management, excellent communication skills, and a deep understanding of Agile methodologies.

At Amgen, a Technical Product Owner is responsible for setting, prioritizing, and evaluating the work generated by the product team to ensure outstanding features and functionality of the product. They partner closely with internal and external clients such as content strategists, UX/UI designers, developers, and product managers to facilitate the optimization of processes through the implementation of solutions that enable enterprise-wide capabilities.

Roles & Responsibilities:

• Define a vision and long-term strategy for the structured content authoring system, aligning it with business goals and content strategy.
• Create, prioritize and maintain the structured content authoring system backlog, balancing immediate user needs with long-term scalability.
• Document detailed user stories and acceptance criteria for structured content authoring features, ensuring that content creators, developers, Integration and UX teams clearly understand the requirements.
• Work closely with the business teams, Scrum Master and development team to plan and implement sprints, based on business value, technical dependencies, and user feedback, balancing Business objectives with technological feasibility.
• Collaborate with data product team to define structured content models that allow for content reuse, modularity, and consistency across multiple filings/documents.
• Oversee technical decisions that impact system scalability, performance, and content delivery speed, ensuring a seamless user experience for content authors and end users.
• Implement governance mechanisms to ensure that the system aligns with security standards, regulatory requirements, and organizational policies
• Act as the point of contact for issues and questions, resolution of service-related incidents and problems, ensuring user satisfaction and minimal impact on business operations
• Maintain detailed documentation of service processes, SLAs, and improvement initiatives
• Analyze customer feedback and support data to identify difficulties and opportunities for product improvement
• Maintain alignment and clear lines of communication with other Technical Product Owners and Program Leadership regarding produce development

Basic Qualifications:

• Doctorate degree OR
• Masters degree and 4 to 6 years of Business Analysis or Product Ownership experience OR
• Bachelors degree and 6 to 8 years of Business Analysis or Product Ownership experience OR
• Diploma and 10 to 12 years of Business Analysis or Product Ownership experience

Preferred Qualifications:

Must-Have Skills:

• Strong technical background, including understanding software development processes, databases, and cloud-based content systems.
• Agile/Scrum experience with demonstrated success managing product backlogs and delivering iterative product improvements.
• Experience with product backlog management (e.g., Jira) and collaboration tools.
• Excellent communication skills, with the ability to convey complex technical concepts to non-technical business SMEs and collaborate effectively across technical teams.

Good-to-Have Skills:

• Experience with Python scripting, SQL queries, markup languages (XML, JSON) and familiarity with API-driven content delivery.
• Experience with structured content management, content models, and modular content creation.
• At least 2 -4 years of domain knowledge in health and/or life sciences combined with Information Technology
• Understanding of the Common Technical Document (CTD), Regulatory Affairs and submission filings and related technologies in the areas of Clinical, Safety, Labeling, or Medical writing
• Basic understanding of GenAI solutions

Professional Certifications:

• SAFe for Teams certification (preferred)
• SAFe Product Owner and SAFe Product Manager (preferred)

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills.

Work Hours:

This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.