ServiceNow Developer – Platform Operations

Join Amgen’s Mission of Serving Patients

Amgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today. ServiceNow Developer – Platform Operations.

 
What you will do 

As a ServiceNow Administrator - Platform Operations, you will be responsible for the day-to-day management of the ServiceNow platform, including processing requests, resolving incidents, and maintaining overall platform performance. You’ll collaborate with senior developers and administrators to troubleshoot issues, support user requests, and ensure smooth functionality across key modules such as IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Security Operations (SecOps), and Human Resources Service Delivery (HRSD), among others. Alongside administrative responsibilities, you will assist with minor development tasks under supervision, such as configuring applications, updating workflows, and scripting to meet business requirements. This role offers a great opportunity to enhance your skills while supporting platform stability and improving user experience.

 Roles & Responsibilities: 

Manage daily administrative tasks on the ServiceNow platform, including user management, request fulfillment, and incident resolution

Assist in maintaining the core platform, including modules such as ITSM, ITOM, ITAM, GRC/IRM, SPM, SecOps, HRSD and custom-built applications

Provide troubleshooting and resolution of platform issues, escalating more complex problems to senior team members as needed

Monitor platform health and performance metrics, proactively addressing minor issues

Support system upgrades, patches, and routine maintenance under the guidance of senior developers and administrators

Assist with the creation and configuration of integrations, workflows, business rules, client scripts and UI policies

Collaborate with platform stakeholders to ensure platform security and adherence to compliance standards

Support minor customizations and enhancements to the platform, such as form modifications, policy changes, and role assignments

Create and maintain detailed documentation for platform changes, updates, and administrative processes for future reference and knowledge sharing

Stay up to date with the latest ServiceNow releases, best practices, and technologies to continuously improve the self-service platform

Basic Qualifications:

Master’s degree and 1 to 3 years of Computer Science, IT or related field experience OR

Bachelor’s degree and 3 to 5 years of Computer Science, IT or related field experience OR

Diploma and 7 to 9 years of Computer Science, IT or related field experience

Must-Have Skills:

ServiceNow Module Configuration: Experience configuring modules such as ITSM, ITOM, ITAM, GRC/IRM, SPM, SecOps, HRSD, including workflows, forms, and reports.

Custom Application Support: Exposure to supporting and maintaining custom-built ServiceNow applications by managing configurations, user permissions, and applying common troubleshooting techniques.

Automation & Workflow Setup: Familiarity with using Flow Designer and Workflow Editor to create automated processes that streamline routine tasks across multiple modules.

General Platform Administration: Experience with core ServiceNow administration tasks like user and group management, access controls, instance maintenance, data import sets and transform maps.

Preferred Qualifications:

Scripting Fundamentals: Knowledge of JavaScript and Glide API for small customizations and troubleshooting within ServiceNow out-of-box or custom applications.

Report & Dashboard Creation: Ability to create reports and dashboards for monitoring performance, enabling stakeholders to track progress and identify issues.

Relational Databases & ETL Processes:Understanding of relational databases like Oracle and SQL, with exposure to Extract, Transform, Load (ETL) processes to ensure smooth data migration and integration with ServiceNow.

Cross-Module Support: Willingness to support other ServiceNow capabilities (e.g., GRC/IRM, SecOps, HRSD, etc.) as needed, ensuring the platform is fully optimized for different business functions.

 Professional Certifications: 

ServiceNow Certified System Administrator (Preferred)

ServiceNow Certified Application Developer (Preferred)

ServiceNow Certified Implementation Specialist (CIS) micro-certifications in ITOM or ITAM (preferred)

 Soft Skills: 

Excellent analytical and troubleshooting skills

Strong verbal and written communication skills

Ability to work effectively with global, virtual teams

High degree of initiative and self-motivation

Ability to manage multiple priorities successfully

Team-oriented, with a focus on achieving team goals

Strong presentation and public speaking skills

 
Work Hours: 
This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements):Second Shift:2:00pm – 10:00pm IST; Third Shift:10:00 pm – 7:00 am IST.

 
What you can expect of us 
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

 
Equal opportunity statement 
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

 
Apply now for a career that defies imagination 
Objects in your future are closer than they appear. Join us.

 
careers.amgen.com