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Engaged Employer

American Express Global Business Travel

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4.3

based on 219 Reviews

Video summary

52 American Express Global Business Travel Jobs

Product Deployment Lead

American Express Global Business Travel

4.3

based on 219 Reviews

3-7 years

Gurgaon / Gurugram

1 vacancy

Product Deployment Lead

American Express Global Business Travel

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Consulting Recruitment Amadeus Relationship Management Change Management Sabre

+ 2 more

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career pathStart your journey.

Overview:

This role is to manage Responsible for managing deployments of Customer Product tools globally. This includes consulting and optimally configure site to meet clients needs within the platform offering. Provides subject matter expertise to different teams such as Commercial, Product Development, Support amongst others.

If you are passionate about travel, motivation driven to help others and willing to learn, we are looking for you to join our Professional Services and Process Optimization team within Traveler Services organization.

What You ll do on a Typical Day :-

End to end implementation/deployment of customer product tools across markets globally
Create and maintain detailed project plans on applicable projects
Work closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, Support
Coordination of discussions with clients to set expectations and determine company infrastructure, travel policy interpretation, and user enrolments
Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs
Contribute best practices to improve quality, standardization and documentation of implementations globally
Ability to collaborate with team members and business partners across global Amex GBT locations
Contribute to Departmental metrics/goals
Updates Management of implementation status on weekly basis and participates in weekly team meetings
Acts as subject matter expert
Collaborate with Product Development to determine feasibility of new vendor offerings. Create and test implementation processes to support

What We re looking for :-

Ability to think analytically & conceptually
In depth knowledge of Web/internet/server knowledge
Ability to work independently whilst contributing to the overall team objectives.
Previous experience of Project Management desired
Ability to drive results in a P/L environment
Must have knowledge of corporate travel.
Time management/organizational & change management skills
Excellent relationship management and communication skills (both written and verbal)
PC skills/applications
Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).
Capacity to work virtually and strong organizational skills
Tenacious - ability to drive change in the face of possible resistance.

Problem solving & Decision Making :-

Identification and escalation of critical issues (including discrepancies between global contracts and local needs)
Ability to cross communicate in a matrix environment (testing of site - decision tree)
Consult & determine cycle of implementation plan with customers and internal GBT teams.
Determine & escalate delays during implementation cycle, with final launch decision.
Consult on & provide technical support on specifications for implementation
Prioritization of work load

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!

What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!

Employment Type: Full Time, Permanent

Functional Areas: Manufacturing

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