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Product Planning & Performance Manager
3-8 years
Gurgaon / Gurugram
1 vacancy
Product Planning & Performance Manager
American Express Global Business Travel
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career pathStart your journey.
Amex GBT s Product Planning Performance Team is dedicated to optimizing the intersection between the p roduct, t echnology , and b usiness , translating strategic priorities into tangible delivery roadmaps. We build value for leaders and teams by establishing governance, processes, and rhythm of business ceremonies, driving trust, visibility, accountability, and ownership. We are responsible for designing and implementing streamlined planning processes using common frameworks and tools that are adopted across product and enterprise services teams to identify dependencies, secure resources, visualize roadmaps, contextualize OKRs (Objective s Key Results) / KPIs (Key Performance Indicators), and effectively deliver commit ments in each development period.
As the Senior Planning P erformance Manager for Product teams , you will be accountable for driving planning best practices and facilitating the rhythm of business ceremonies that enable executive decision-making. You will enable teams to consistently deliver the best possible products, clearly aligned with overall strategy objectives , by running effective planning processes, and continuously improving by assessing our outcomes. You will be a highly effective communicator with a passion to enable and guide the direction of the team in close partnership with Product, technology , analytics, and finance leadership.
What You ll Do
- Own planning process, governance, and tooling implementation for your assigned teams, delivering operational excellence across all p roduct t ech, and stakeholder teams
- Fully align your team s initiatives to GBT s strategic priorities
- Enable teams to define, plan and deliver world class features, products, and platforms by embedding planning best practices across all touchpoints in collaboration with partner functions
- Facilitate cross-team dependency mapping, enabling roadmap commitment decision-making
- Manage risks/constraints and influence overall delivery timelines for planning milestones and gates
- Provide p roduct leadership with a holistic portfolio view, celebrating wins, flagging risks, and escalating blockers
- Drive high quality plan documentation standards, coaching stakeholders on best practices
- Build effective enablement and knowledge-sharing programs/materials that enforce and reaffirm p lanning processes
- Analyze plans, allocations, changes, and carry-over at the end of each development period for your assigned teams to iterate and improve planning
- Oversee the common backlog intake process for our area by ensuring that submitted opportunities are evaluated in a timely manner by the right people
- Analyze stakeholder requests to product teams in aggregate to understand broader areas of investment opportunity
- Facilitate long-term capacity , resource, and allocation planning by assessing strategic priorities, product backlog, and team profiles
- Partner with stakeholders in the finance teams to help assess the business impact of initiatives in the product roadmap as well as areas in need of more investment
- Partner closely with internal and external Product, Tech, Analytics, Program Management and Business Operations stakeholders and leadership
- Lead communications and relationships with partners throughout the Product organization
- Define and embed product ops best practices within your area , providing clear visibility into roadmap delivery health and OKR/KPI performance and ensure they are effectively communicated
- Facilitate Product and OKR/KPI review ceremonies
- Identify product process, governance, tooling, and feedback loop opportunities, partnering with accountable stakeholders to deliver continuous improvements
- Proactive ly identify areas of operational improvement with your area , building solutions that we scalable cross-team
What We re Looking For
- Bachelors degree in business , Computer Science or related technical field, or equivalent professional experience
- E xperience as a Product Operations Manager/Business Operations manager/ Program Manager/ Product Manager
- Strong background in business and financial analysis
- Excellent interpersonal skills
- Self-starter, accustomed to working in a changing environment
Driver of o perational e xcellence
- Validated experience designing and implementing effective planning processes and operations systems
- Proven ability to define and develop outcome-driven programs
- Understands and participates in the product/tech development lifecycle
- Understands when to apply Agile methodologies vs. traditional methodologies to achieve the best development outcome
- Thinks holistically to find opportunities around policies/ processes to increase efficiency across organizational boundaries
- Aids with a whole-systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are found and accounted for
- Assesses bottlenecks in work processes within teams to streamline and simplify workflows
- Strong ability to drive discussions among multiple business and technical teams to scope and schedule Product Technology workstreams
- Experience collaborating with Product Managers, Engineers, Technical Product Managers, and other team members from broad cross-sections of organizations
Impactful communicat or
- Can clearly communicate process and program impact, benefits, and changes to stakeholders to improve knowledge, change attitudes and behaviors, and improve the working conditions and quality of life for affected teams
- Gains stakeholder trust by effectively addressing their concerns to further long-term interests
- Confirms comprehension and understanding of complex information and impact to the business by correctly and clearly answering routine questions
- Creates clear, concise, and organized communication materials (e.g., policies procedures, guidelines, presentations, messages)
- Considers and understands the audience s specific needs and comprehension level to find the right message and delivery method, limiting or explaining technical language
- Communicates a compelling rationale and narrative to peers and partners
Data-driven decision maker
- Experience building business cases and opportunity valuation models.
- Experience building capacity plans, performing data analysis, and influencing senior leaders to make prompt decisions based on said plans and analysis
- Experience leveraging data visualization tools to help influence stakeholders
Location
Gurgaon, India The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- Wellbeing resources to support mental and emotional health for you and your immediate family.
- And much more!
This role is for Egencia LLC ( Egencia or the Company ), a member of the American Express Global Business Travel family of companies.
What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;please apply anyway. You may be exactly the person we re looking for!
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
American Express Global Business Travel Benefits
Submitted by Company
Work From Home Job Training Health Insurance Education Assistance Team Outings
Submitted by Employees
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