Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Amazon Team. If you also belong to the team, you can get access from here

Amazon Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

2692 Amazon Jobs

Support Engineering Manager

12-19 years

Chennai

1 vacancy

Support Engineering Manager

Amazon

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

The Kindle Team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Reader eco-system. The role encompasses managing a support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering.

We are looking for a technical manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a metrics focus, has customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.

Responsibilities include direct management of a team of 8+ support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.
Bachelor s degree in Computer Science, Engineering or related technical discipline
- 8+ years of Software/Systems Engineering experience

- 2+ years of experience in hiring, building, and supervising high performance teams.
- An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)
- In-depth understanding of monitoring and reporting support metrics
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
-Knowledge on AWS services and fundamentals.
- Excellent stakeholder management skills.


Employment Type: Full Time, Permanent

Read full job description

Amazon Interview Questions & Tips

Prepare for Amazon roles with real interview advice

Top Amazon Engineering Support Manager Interview Questions

Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the ... read more
Q2. Every time I enter a temple my money gets doubled and while leaving u have to donate 100 like this I go to 4 temple and when I leave the 4th ... read more
Q3. Minimum Number of Platforms Needed Problem Statement You are given the arrival and departure times of N trains at a railway station for a p ... read more
View all 2.2k questions

What people at Amazon are saying

5.0
 Rating based on 1 Engineering Support Manager review

Likes

Fast paced growth , opportunity to handle large scale applications, platform to showcase your skills

  • Salary - Excellent
  • +5 more
Dislikes

Its fast moving and is performance driven company.

Read 1 Engineering Support Manager review

Engineering Support Manager salary at Amazon

reported by 10 employees with 12-19 years exp.
₹31 L/yr - ₹73 L/yr
24% more than the average Engineering Support Manager Salary in India
View more details

What Amazon employees are saying about work life

based on 25.3k employees
62%
53%
69%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Amazon Benefits

Submitted by Company
Healthcare & Financial Benefits
Parental Leave & PTO
Professional Development
Employee Assistance Program (EAP)
Submitted by Employees
Work From Home
Job Training
Health Insurance
Free Transport
Cafeteria
Soft Skill Training +6 more
View more benefits

Compare Amazon with

Flipkart

4.0
Compare

TCS

3.7
Compare

Google

4.4
Compare

Netflix

4.5
Compare

eBay

3.8
Compare

Wipro

3.7
Compare

Microsoft Corporation

4.0
Compare

Meesho

3.7
Compare

Myntra

4.0
Compare

Snapdeal

3.8
Compare

Uber

4.2
Compare

Accenture

3.8
Compare

Etsy

4.2
Compare

Tesla

4.2
Compare

Deloitte

3.8
Compare

Infosys

3.6
Compare

Cognizant

3.7
Compare

Apple

4.3
Compare

IBM

4.0
Compare

Facebook

4.3
Compare

Similar Jobs for you

Engineering Support Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

12-19 Yrs

₹ 50-60 LPA

Engineering Support Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

5-10 Yrs

₹ 50-60 LPA

Engineering Support Manager at Amazon India Software Dev Centre Pvt Ltd

Chennai

4-18 Yrs

₹ 50-90 LPA

Engineering Support Manager at Amazon India Software Dev Centre Pvt Ltd

Chennai

12-19 Yrs

₹ 50-60 LPA

Support Engineer at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

12-19 Yrs

₹ 50-60 LPA

Support Engineer at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

12-19 Yrs

₹ 50-60 LPA

Accounts Receivable at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

5-12 Yrs

₹ 45-55 LPA

Technical Operations Manager at Amazon India Software Dev Centre Pvt Ltd

Hyderabad / Secunderabad

10-15 Yrs

₹ 50-65 LPA

System Development Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

6-13 Yrs

₹ 40-45 LPA

Data Engineering Manager at Amazon India Software Dev Centre Pvt Ltd

Bangalore / Bengaluru

11-19 Yrs

₹ 50-80 LPA

Amazon Chennai Office Location

View all
Chennai Office
40,3rd Floor, SP Infocity M G R Salai, Perungudi Kandanchavady, Chennai Chennai
600096

Support Engineering Manager

12-19 Yrs

Chennai

1mon ago·via naukri.com

Reliability and Maintenance Engineer

1-5 Yrs

₹ 4.5 - 7L/yr

Gurgaon / Gurugram, Delhi/Ncr, Mumbai

4hr ago·via naukri.com

Transportation Specialist, Trans SME

2-5 Yrs

Remote

8hr ago·via naukri.com

Transportation Representative

0-4 Yrs

Remote

8hr ago·via naukri.com

Sourcer recruiter, Global Strategic Sourcing Team

1-6 Yrs

Remote

8hr ago·via naukri.com

Ad Ops Associate, Amazon Advertising

1-6 Yrs

Remote

8hr ago·via naukri.com

Business Development Manager, Seller Success

3-11 Yrs

Bangalore / Bengaluru

12hr ago·via naukri.com

Business Intelligence Engineer (BIE), FinOps FP&A

0-10 Yrs

Bangalore / Bengaluru

12hr ago·via naukri.com

Operations Analyst

0-7 Yrs

Bangalore / Bengaluru

12hr ago·via naukri.com

Finance Manager, IN Operations Finance

10-18 Yrs

Bangalore / Bengaluru

12hr ago·via naukri.com

Recently Viewed

SALARIES

Merilytics

SALARIES

Merilytics

REVIEWS

Pine Labs

No Reviews

REVIEWS

Pine Labs

No Reviews

JOBS

Wipro

No Jobs

REVIEWS

Pine Labs

No Reviews

SALARIES

Pine Labs

SALARIES

Pine Labs

SALARIES

Google

SALARIES

Google

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent