Technical Writer - Web Management

You have a bachelors degree (or equal experience) in a field relevant to this role.

You have an innate curiosity and the ability to learn technical topics on your own.

You are passionate about online technical communication. You either have 2 years of experience in technical writing for software products, or you are an experienced web manager looking to learn and develop skills in technical writing.

You have at least intermediate knowledge in CSS, HTML5, and JavaScript, and a portfolio to showcase your level of expertise.

You have one year of full-time experience as the web admin or developer for large websites hosted in AWS using S3, EC2, CloudFront, and Route53. Alternatively, you can meet this requirement with formal education in AWS or an associate-level AWS certification, and a portfolio of websites you have deployed in AWS (please include a link to your portfolio in your resume).

You understand how websites are built and optimized for localization and accessibility.

You are a team player and a team builder. You thrive in multicultural and diverse environments. You are an advocate for diversity, equity, and inclusion.

Work at software development companies Understanding of the Software Development Lifecycle, Agile/Scrum framework, and platforms like Jira (extra points for Git and JQL). You ll understand traditional release cycles, as well as continuous delivery for cloud products.

Accessibility, localization, and user experience We aim to create user experiences that delight our customers around the world. You will be an advocate for constant improvement and a partner for implementation on our website.

Content management systems We create our documentation in Paligo, a structured content CCMS. Knowledge of structured content will ease the learning curve but it s not required.

Website Technologies Google Analytics, Search Console, and other technologies that help improve user experience, gather data, and help us measure the impact of our work. You might also assist with implementation of third-party products such as feedback forms and search solutions on our site.

Technical Writing If you are a web manager starting in tech writing, we ll support your journey in learning best practices such as gathering inputs from hands-on experience and interviewing SMEs, writing in plain language, writing for localization, participating in peer reviews, following styles and standards, etc.